AI agent disclosures in SEC filings, deployment confirmed
As of 2026-07-30, ADT Inc. (ADT) disclosed AI-agent language in 2 SEC filings since 2026-04-30, including 2 excerpts describing its own deployment of AI agents (source: Agentic 10-K, from SEC EDGAR).
Customer service, Sales & marketing
None named
2 filings since 2025-01-01. All EDGAR filings (opens in a new tab)
Stage and function are keyword-rule labels, not the company’s words.
Sentences copied from the filings, whitespace normalised.
“• Advancing AI-powered customer service – Continued to scale AI-powered customer service capabilities, including AI-driven call routing and virtual AI agents, to improve issue resolution, streamline customer interactions, and enhance the customer experience.”
“• Operational efficiency and service excellence – Expanded AI‑powered customer engagement with AI agents handling customer interactions across voice and chat including integrated troubleshooting within the ADT+ app, improved containment rates, and increased digital sales engagement.”
ADT scaled AI-powered customer service with AI-driven call routing and virtual AI agents.
“• Advancing AI-powered customer service – Continued to scale AI-powered customer service capabilities, including AI-driven call routing and virtual AI agents, to improve issue resolution, streamline customer interactions, and enhance the customer experience. These efforts, together with digital self-service initiatives, also improved service efficiency across customer support operations.”
ADT expanded AI-powered customer engagement with AI agents handling voice and chat interactions.
“• Operational efficiency and service excellence – Expanded AI‑powered customer engagement with AI agents handling customer interactions across voice and chat including integrated troubleshooting within the ADT+ app, improved containment rates, and increased digital sales engagement.”