ArcBest has over 30 digital operations AI agents streamlining processes and support.
“Intelligent Planning & Optimization AI improves route planning, reducing manual work and maximizing asset utilization E A R N I N G S P R E S E N T A T I O N | 4 Q ' 2 5 21 AI ADOPTION & IMPACT ACROSS ARCBEST Delivering tangible productivity gains and enabling growth DRIVING INNOVATION Automated Decision Support AI-enhanced processes improve buy decisions and deliver measurable financial benefits 30+ Digital Operations Agents Over 30 AI agents streamline document handling, quoting, booking, and issue resolution Virtual Customer & Carrier Support AI-powered assistance routes inquiries, resolves common issues instantly, and supports teams 15-20% office employees using AI tools in daily work 120K+ automated email quotes 23K+ carriers used AI phone agent abandonment rate reduction Millions of unnecessary emails eliminated 50%”