Bandwidth Inc.BAND

Bandwidth highlights its infrastructure for AI agents and guided revenue growth.

“Why Bandwidth wins – and why now The global cloud communications leader, positioned where AI is expanding every interaction IDC MarketScape Leader — Worldwide CPaaS & Communications Engagement Platforms Owned network + licenses across ~70 countries (90% of the global economy), fused with Maestro orchestration software 99% customer name retention · 113% net retention rate Mission-critical infrastructure embedded in governed AI workflows — chosen to power Salesforce Native Contact Center Usage expands as AI agents drive more, higher-value interactions Guided to 20% revenue growth and 33% Adjusted EBITDA growth for 2026, with net leverage down from 8.8x to 1.6x Free cash flow up from –$11M to $57M in three years Growing Market Competitive Advantage Essential for Voice AI Strong Financial Position 21A durable moat, a proven model, and the infrastructure the AI era runs on.”

Bandwidth uses AI for operational efficiencies and offers customers third-party AI integration including agentic AI in products.

“We currently use AI in our business primarily with a focus on driving operational efficiencies for greater productivity, including in customer service, internal operations and network management, and we continue to expand our exploration of such capabilities. We also offer our customers the ability to integrate certain AI technologies developed by third parties into certain of our offerings, and this integration capability is a prominent feature of our Maestro offering. Certain other features of our products are also supported by third-party AI technologies. Certain capabilities within our products incorporate agentic AI (systems that autonomously execute multi-step tasks with reduced human intervention). The deployment of such agentic AI introduces risks that are distinct from those of traditional AI features, including risks of unintended or unauthorized actions, overstepping its intended boundaries, or straying from their original business goals.”

Maestro orchestration layer connects AI agents across enterprise systems and workflows.

“Usage Model expands with Voice AI adoption Bandwidth: critical infrastructure in the AI tech stack Deeply embedded in governed workflows • Trust, compliance, and integrations built into the network Orchestration layer for AI-driven communications • Maestro connects AI agents across enterprise systems Control and observability for high-value interactions • Source of truth, visibility, auditability at enterprise scale AI Voice Applications Enterprise Systems & Workflows Bandwidth Communications Cloud Owned Global Network + Maestro Orchestration Software Global Communications Ecosystem 12 ~7,000 direct carrier connections More interactions from AI agents: Continuous, automated communication flows increase platform usage Higher value per interaction: Additional call legs, services, and software expand revenue per interaction”