Bank of New York Mellon CorpBK

BNY Mellon launched Eliza multi-agentic AI platform, created digital employees, and deployed AI solutions across operations.

“3 • Creation of the “digital employee” – Multi-agentic AI solutions that operate alongside human colleagues • Launched Eliza 2.0, a more advanced, agentic experience • Entered into a multi-year collaboration with OpenAI • Deepened engagement with academia to drive research and innovation in AI • Further expanded Eliza's governance and control capabilities, including a single pane of glass for enterprise AI initiatives • Built foundation of secure, resilient and scalable infrastructure • Deployed advanced monitoring, AI and machine learning in our Cyber, Technology and Operations Center for detection and rapid response Evolution of AI at BNY With the creation of the BNY AI Hub in 2023, we established the foundation for our ever-accelerating AI evolution 20252023 2024 • Creation of the BNY AI Hub, bringing together data science, AI and machine learning teams • Identified 30 areas of opportunity for AI deployment across BNY • Expanded cloud and AI collaboration with Microsoft to scale generative AI • Built on-premise GPU infrastructure powered by NVIDIA SuperPODs to supplement our cloud solutions • Launched Eliza, BNY’s AI platform – A multi-agentic, general- intelligence-model- agnostic platform – Integrates models from e.g., OpenAI, Google, Anthropic • Published “Our Commitment to the Responsible, Ethical Use of Data and AI” Up until 2022”

BNY Mellon reports 220 enterprise AI solutions and 140 digital employees in production with half of employees using AI daily.

“4 Our Vision: AI for Everyone, Everywhere, and Everything Success in AI adoption and implementation starts with culture CULTURE BREADTH DEPTH • BNY’s cultural transformation of the past few years, including our ongoing transition into the platforms operating model, have created a fertile ground for AI adoption and implementation • Proprietary AI training and development programs available to every employee, beginning with every analyst as part of their orientation programming – Delivered 171,000 AI learning hours in 2025, spanning live AI bootcamps, curated learning pathways and personalized AI learning courses • 100% of employees have access to cutting-edge technology and deep research capabilities through Eliza, BNY’s AI platform • Approximately 50% of employees are daily users of AI and over 50% are building AI agents, supported by our global AI talent development programs that train our people – both engineers and employees without a technical background – to embed AI directly into daily workflows • ~220 enterprise AI solutions in production, and ~140 digital employees • Enhanced security and resilience • Deepening process excellence across: – High-volume workflows – embedding AI to automate at scale, e.g., multi-currency payments processing – Specialized products – applying domain-trained AI to complex financial activities, e.g., anomaly detection in net asset value ("NAV") calculation – Customized solutions – delivering client-specific solutions, e.g., onboarding, portf”