Bridgeline Digital, Inc.BLIN

Bridgeline expanded its Aura AI Agent Platform to support product discovery, order history, pricing and commerce workflows.

“Bridgeline expanded its Aura AI Agent Platform, extending intelligent buying experiences beyond search to support product discovery, order history, pricing, entitlements, and commerce workflows. Aura powers the company's growing portfolio of Hawk AI Agents, creating new opportunities for customer engagement and digital self-service.”

Bridgeline expanded adoption of its Hawk AI Agents with multiple customer sales in shopping, analytics and commerce.

“Hawk AI Agents Gain Commercial Traction Bridgeline expanded adoption of its Hawk AI Agents, with multiple customer sales and a growing pipeline for Shopping Assistant, Analytics Assistant, and AI-powered commerce opportunities.”

HawkSearch released its Agentic AI product with data lake and analytics assistant support.

“HawkSearch released its Agentic AI product that includes a data lake for Advanced Analytics and Agentic Analytics Assistant support.”

Bridgeline launched multiple new AI product enhancements including agentic AI.

“Bridgeline launched multiple new Artificial Intelligence (“AI”) product enhancements this year, including Agentic AI, Generative AI (“GenAI”), Retrieval Augmented Generation (“RAG”), Large Language Models (“LLMs”) and Small Language Models.”

Bridgeline offers configurable AI agents that reduce customer overhead costs.

“Bridgeline’s tailored approach to AI (versus a general non-configurable approach) allows the Company's customers to adjust the look and tuning of their website, and the assistance of AI Agents helps to reduce overhead costs by automating backend work and grow online revenue.”

Bridgeline offers Merchandising Assistant collaborative AI for customers.

“Merchandising Assistant – Collaborative AI to help Bridgeline’s customers grow online revenue with AI Agents.”

Bridgeline offers Search Assistant AI agent for shoppers on HawkSearch sites.

“Search Assistant – AI agent to help shoppers automate purchases from HawkSearch powered websites.”

Bridgeline offers Analytics Assistant AI agents for HawkSearch merchandisers.

“Analytics Assistant – AI agents to generate reports for merchandisers to tune their HawkSearch implementation.”

Bridgeline Digital launched HawkSearch MCP enabling AI agents to manage search via natural language prompts.

“The new HawkSearch MCP (Model Context Protocol) enables AI Agents to partner with merchandisers to manage HawkSearch, while offering merchandisers granular control over search results through natural language prompts.”

Bridgeline expanded Hawk AI with Smart Conversation for interactive dialogue with the AI agent.

“In the quarter, HawkSearch expanded its Hawk AI feature set with the launch of Smart Conversation, a new Smart Response component that transforms traditional search into an interactive dialogue. Users can engage in a threaded conversation with the Hawk AI agent to narrow down complex product needs.”

Bridgeline updated Rapid UI to support real-time multi-turn interactions with the Hawk AI agent.

“We have also released a new version of Rapid UI to support the latest innovations in Hawk AI, including Smart Conversation. The updated component leverages a streaming API to enable real-time, multi-turn interactions with the AI agent, delivering faster, more dynamic search experiences.”

Bridgeline is expanding partnerships and plans Agentic-AI innovations for its products in 2025.

““Bridgeline’s momentum in AI-powered search continues to accelerate, with $2.7 million in new contracts signed this quarter and an $800,000 boost in annual contract value,” said Ari Kahn, Bridgeline’s President and Chief Executive Officer. “Our leadership in site search AI is driven by innovations like Agentic-AI, Smart Search, and Smart Response - technologies that power top brands and generate real revenue growth. With ever expanding partnerships across Salesforce, Optimizely and BigCommerce, we are positioned to capture even greater market share in 2025.””

Bridgeline HawkSearch will expand with Agentic-AI innovations in 2025 to drive online revenue.

“HawkSearch's success stems from groundbreaking AI capabilities, including its Smart Search and Smart Response features, which lead the deployment of large language models and Generative AI technology. In 2025, HawkSearch will expand its product line with Agentic-AI innovations, designed to drive even higher online revenue for its customers.”

Bridgeline enhanced Hawk AI Product Suite with Agentic-AI features tailored to business needs.

“Bridgeline has further enhanced the Hawk AI Product Suite with advanced features leveraging Large Language Models (LLMs), Retrieval Augmented Generation, Generative AI (GenAI), and Agentic-AI that are tailored to business needs, including:”

Bridgeline offers Smart Agent as an Agentic-AI interface for refining AI-driven configurations.

“Smart Agent: An Agentic-AI interface for refining AI-driven configurations.”

HawkSearch integrates Agentic-AI with Salesforce Agentforce for B2B Commerce product discovery.

“Hawksearch, in partnership with Salesforce, released the HawkSearch AI-Powered Product Discovery engine for Salesforce B2B Commerce to grow online revenue for B2B companies with massive catalogs of complex products. Powered with Agentic-AI, HawkSearch integrates with Salesforce Agentforce and leverages Generative-AI to drive traffic, increase conversion and grow order value to build revenue for Salesforce customers. Salesforce customers can now access HawkSearch directly from the AppExchange, launch the connector, and immediately enhance their eCommerce experience, driving quick improvements in revenue. Several businesses, including Seattle Aviation Solutions and Darley, have already adopted the HawkSearch Salesforce Connector, showcasing the rapid impact of this powerful integration.”