COGNIZANT TECHNOLOGY SOLUTIONS CORPCTSH

TriZetto Autonomous Workflow Agents rolled out to existing customers.

“• Revealed new headless API model that treats AI agents as first-tier consumers of TriZetto Unify , Cognizant's platform strategy that spans payer and provider workflows. Electronic Prior Authorization is the first solution to go live, following the rollout of TriZetto Assistant and TriZetto Autonomous Workflow Agents to existing customers.”

Expanded agentic AI with ServiceNow AI Agent interoperability via Cognizant Neuro AI Multi-Agent Accelerator.

“• Expanded cross-platform agentic AI with new ServiceNow AI Agent interoperability. ServiceNow AI Agents now work with the Cognizant Neuro® AI Multi-Agent Accelerator, giving enterprises a unified environment to orchestrate AI agents across the platforms they already run. Enterprises can coordinate ServiceNow agents alongside custom-built systems and other third-party agent platforms.”

Integrated Cognizant Neuro AI Trust with ServiceNow for AI governance through responsible AI agents.

“• Announced the integration of Cognizant Neuro® AI Trust with ServiceNow , pairing ServiceNow's visibility and governance with Cognizant's agentic intelligence and control platform. The integration is designed to give organizations a single, interoperable environment in which AI governance is actively enforced through responsible AI agents operating across every stage of the AI lifecycle.”

Expanded alliance with Rubrik to deliver agentic resilience for enterprise AI coding agents.

“• Announced an expanded strategic alliance with Rubrik to help enterprises run autonomous AI safely at scale. As a launch partner for Rubrik's Project Hourglass, an alliance with leading Global Systems Integrators (GSIs) to deliver agentic resilience for enterprise AI coding agents, Cognizant intends to be one of the first global systems integrators to operationalize the offering as a governance layer within its delivery platforms.”

Launched Cognizant Secure AI Services to secure, govern and scale AI and agentic systems.

“• Launched Cognizant Secure AI Services , a new integrated offering designed to help enterprises secure, govern and scale AI and agentic systems across their operations. The offering is designed to help enterprises move from assumed trust toward "provable trust" – an approach grounded in evidence, traceability and continuous assurance.”

Agentic Process Automation Solutions PEAK Matrix Assessment, 2026.

“◦ Agentic Process Automation (APA) Solutions PEAK Matrix ® Assessment, 2026”

Cognizant launched Agentic Retail CX, an AI-powered contact center solution built on Google Cloud Gemini for retailers.

“• Announced the launch of Agentic Retail CX, a new AI-powered contact center solution built on Google Cloud’s Gemini Enterprise for Customer Experience (CX ). Designed specifically for retailers, the solution helps brands deliver personalized, omnichannel experiences while reducing operational costs, improving employee productivity and accelerating the adoption of agentic AI across the retail value chain.”

Cognizant unveiled Skillspring, an AI-native platform using AI agent-driven tutoring and content creation for workforce learning.

“• Unveiled Cognizant Skillspring™ , a multimodal, AI-native, conversational learning platform designed to redefine learning in the AI era and help businesses cultivate AI-ready talent at scale. Cognizant Skillspring uses AI agent-driven tutoring and content creation to deliver high-quality, personalized learning across large workforces while helping organizations manage learning and development costs more efficiently.”

Cognizant launched Resilient IT Operations platform combining automation, AI agents and analytics.

“• Launched Cognizant® Resilient IT Operations , a platform-powered solution that combines automation, AI agents and advanced analytics to empower clients to modernize IT operations and reduce operational debt, while enabling technology teams to focus on strategic innovation instead of routine maintenance.”

Cognizant adopted Anthropic's Claude LLMs and plans to combine them with its platforms for customer and internal use.

“• Adopted Anthropic's Claude , one of the world's most powerful family of large language models (LLMs), to help our enterprise customers and internal teams move from AI experimentation to scaled business outcomes. Cognizant plans to combine the Claude family of models and agentic tooling with Cognizant's engineering platforms and industry blueprints to help deliver measurable impact at enterprise scale.”

Cognizant expanded partnership with Microsoft to co-build and embed agentic AI solutions into workflows.

“• Expanded partnership with Microsoft to advance AI transformation and frontier firm experiences. Under the multi-year strategic agreement, Cognizant and Microsoft will co-build industry-grade AI solutions, jointly co-sell globally and collaborate on large-scale deals across key sectors including Financial Services, Healthcare and Life Sciences, Retail, and Manufacturing. The partnership will embed agentic AI and Copilot powered by Work IQ, Foundry IQ and Fabric IQ capabilities into mission-critical workflows. This partnership also expands on the Cognizant Neuro® AI Suite of offerings Cognizant is bringing to the market which leverage Microsoft cloud and AI services.”

Cognizant partnered with Cognition to apply Devin AI and Windsurf for enterprise software development at scale.

“• Partnered with Cognition , creator of Devin AI, the autonomous software engineer, to help enterprises apply AI to software development work at scale. The partnership brings together Devin, an AI engineer that can execute development tasks independently and in parallel, and Windsurf, an agentic development environment that augments individual engineers in real time, with Cognizant delivery models and platforms.”

Cognizant partnered with Typeface to modernize marketing operations through agentic AI orchestration.

“• Announced a new partnership with Typeface to help enterprises modernize marketing operations through agentic AI orchestration. By combining Cognizant’s global delivery and transformation services with Typeface’s marketing platform, the companies will aim to transform fragmented workflows into connected, efficient and scalable marketing processes. Using Typeface, enterprises can orchestrate the full marketing lifecycle in a unified platform powered by agentic AI. Cognizant will provide advisory, implementation, creative, and change-management services to help clients adopt and scale these capabilities across their organizations.”

Cognizant signed agreement to enhance Pearson platforms and products with generative and agentic AI.

“• Signed a multi-year agreement with Pearson to enhance Pearson's platforms with generative and agentic AI and help Pearson enhance its products including learner experiences and applications by implementing cloud-native solutions with a microservices architecture, leveraging Cognizant Flowsource™. Additionally, Cognizant aims to use its Agent Foundry and Neuro® SAN solutions to help enhance Pearson's critical business processes.”

Cognizant partners with Workfabric AI to train context engineers on ContextFabric platform for AI agents.

“• Partnering with Workfabric AI, the company building the context engine for enterprise AI. As part of this initiative, Cognizant will train and equip its context engineers with Workfabric AI's ContextFabric™ platform, which transforms the organizational DNA of enterprises — how their teams work, including their workflows, data, rules, and processes — into actionable context for AI agents.”

Cognizant will deliver agentic AI solutions to Lineage under new contract.

“• Announced a contract with Lineage, Inc. , the world’s largest global temperature-controlled warehouse REIT, to advance Lineage’s ongoing customer service transformation. The agreement is aimed at delivering enhanced resources, reliable service models, and cutting-edge technologies, such as Agentic AI solutions, to empower the customer care organization that serves Lineage’s customers.”

Cognizant launched Cognizant Agent Foundry to design deploy and orchestrate autonomous AI agents.

“• Launched Cognizant Agent Foundry , an offering designed to help enterprises design, deploy and orchestrate autonomous AI agents at scale. This offering is built to support the full lifecycle of agent deployment across four stages – Discover, Design, Build and Scale – providing enterprises with a structured, repeatable path from strategy to execution. Cognizant Agent Foundry is platform-agnostic, designed to integrate with existing enterprise systems (CRM, ERP, Human Resource Information Systems, cloud) and leading AI platforms. This includes collaboration under Cognizant's partnerships with ServiceNow, Salesforce and WRITER.”

Cognizant launched Autonomous Customer Engagement, an AI-led contact center solution using advanced AI agents.

“• Partnered with Google Cloud to launch Cognizant® Autonomous Customer Engagement , a new AI-led autonomous contact center solution, built to deliver hyper-personalized customer experiences across every stage of the order journey, across industries. The solution utilizes advanced AI agents to anticipate customer demands as well as address requests in real-time across both voice and digital channels. By employing Google Cloud Voice AI's natural language processing and machine learning, Cognizant Autonomous Customer Engagement is built to accurately understand and respond to user requests in order to provide quicker resolutions, shorter wait times, and reduced operational costs.”

Cognizant expanded collaboration with Pegasystems to augment its agentic AI services for clients.

“• Expanded its strategic collaboration with Pegasystems Inc. , to augment Cognizant's agentic AI services with Pega Blueprint™ and drive rapid, successful cloud transformations for joint clients. By leveraging Cognizant's workbench for AI-driven legacy code rewrite capabilities, business rules and data extraction, Cognizant aims to help customers optimize and reimagine processes and build AI-powered systems on the Pega Infinity platform.”

Cognizant will offer enterprise AI agent solutions built on NVIDIA AI technology.

“• Advancements built on NVIDIA AI aimed at accelerating the cross-industry adoption of AI technology. Cognizant will offer solutions in five key areas: enterprise AI agents, industry-specific large language models (LLMs), digital twins for smart manufacturing, foundational infrastructure for AI, and the capabilities of Cognizant's Neuro® AI platform to integrate NVIDIA AI technology and orchestrate across the enterprise technology stack.”

Cognizant announced Neuro AI Multi-Agent Accelerator and Service Suite for business AI agents.

“• Announced Cognizant's Neuro® AI Multi-Agent Accelerator and Multi-Agent Service Suite . These new offerings accelerate the development and adoption of AI agents, helping empower businesses to transform their business processes using AI agents for adaptive operations, real-time decision-making, and personalized customer experiences to support all facets of business, from IT and finance to sales and marketing.”