CONDUENT IncCNDT

Conduent offers Conni AI Agent for multiagent orchestration in HR, CX and FAP workflows.

“Investor Day | Proprietary Platforms Government Healthcare Medicaid Suite - Claims System of record module for State Medicaid claims Healthcare Claims Mgmt HSP Platform Auto-adjudicates healthcare claims and provides system of record accuracy Employee Benefits Life@Work Connect Platform Employee benefits platform to maximize health, wealth, and wellbeing outcomes Analytics Legal and Compliance Viewpoint eDiscovery Software Automated legal research and data mining saving significant time Government Healthcare Maven Platform Pandemic / disease tracking and case management to help improve public health Finance and Accounting FastCap Spend Analytics Increases recovery of overpayments and prevention of erroneous payments Artificial Intelligence Conni® AI Agent AI Multiagent Orchestration Allows for AI-powered agentic workflow orchestration for HR, CX, FAP Government Payments GenAI Fraud Prevention Enables proactive detection and prevention of fraud Intelligent Document Processing AI-Driven Handwriting Recognition 97% accurate handwritten form recognition Payments Payment Card Programs Open Loop Payment Card System Allows agencies to disburse unemployment and social security insurance payments Benefit Card Programs Closed Loop Payment Card System Enables distribution of SNAP/WIC via sophisticated, proprietary card system Fraud Detection Government Payments VeriSight Anti-Fraud Suite Safeguard social programs against unauthorized access and misuse Capability Solution Technology Outc”

Conni AI platform orchestrates AI agents, human experts and automation for business outcomes.

“Investor Day | Orchestration engine Connecting engagement, orchestration and execution to deliver repeatable business outcomes Conni turns specialized intelligence into a scalable platform Conni AI Platform Outcome-driven responses Journey trigger / initiation Orchestration Execution paths • Interpret needs • Activate capabilities Human Experts • Live specialists • Exception handling • Escalation and advocacy Automation • Workflow execution • Transaction processing • System updates • Rules-based fulfillment • Start a journey • Kick off a process • Request support • Receive guidance • Track progress • Confirm outcomes Coordinates journeys, events, workflows, systems, agents, cases, human expertise and automated execution • AI agents • Industry / product intelligence • Knowledge intelligence • Dynamic decisioning • Connected actions • Governed scale • Continuous optimization • Guidance delivered • Cases resolved • Workflow completed Guided interactive experiences Outcome-driven responses User channels / front-end service Experience • Coordinate actions • Monitor progress and outcomes • Next-best actions provided • Transactions processed • Services fulfilled Closed loop delivery Human: Employees, Customers, Vendors, Partners System: Workflow, Rule, Schedule, Alert, Case + 53”

Conduent's Conni AI navigator in healthcare resolves 86% of inquiries without human agents and reduces live-agent interactions by 21%.

“Investor Day | 5 4 Recognized as the winning solution in a healthcare payer innovation competition, based on the strength of its personalized agentic AI navigator and its potential business impact. The navigator simplifies complex information, guides members and providers through next steps in real-time, and reduces friction across the healthcare journey. Transform fragmented healthcare journeys into guided, two-way conversations that deliver clarity, confidence and better outcomes for members and providers. THE OUTCOME CLIENT PROOF | HEALTHCARE Specialized AI proves the model in healthcare 86% of inquiries resolved without a human agent Conni in Life@Work Case Study: A Blueprint for Healthcare Applications 9x higher usage than legacy chat channels in open enrollment 21% reduction in live-agent interactions 24% reduction in average handle time (AHT) 54”

Enterprise trends include expanding use of GenAI and agentic automation to execute more digital workflows.

“Trends Shaping Commercial Business Outcome Focus Enterprise buyers want speed, agility, transparency, and measurable results – not just lower labor cost AI Expanding Digital Execution GenAI and agentic automation expand the scope of digital workflows, enabling a greater share of process steps to be executed digitally Outcome-Based Pricing Outcome pricing makes automation benefits visible and gives BPS providers an incentive to reduce intervention Modular Market Access Modular services broaden access to client segments that may not justify large, bespoke transformations Technology Standardization Standardization across technology environments can improve scalability and accelerate speed to market Investment Capacity Operating efficiencies and savings – can create investment capacity to invest in new solutions and growth. External Market Observations Internal Considerations Investor Day |61”

Conduent plans to advance Conni from GenAI guidance to agentic task completion in Life@Work by 2026.

“From a benefits portal to an open AI-powered workforce platform S 2 | S P E C I AL I Z E ( 3 / 4 ) – E V O L U T I O N O F L I F E @ W O R K C O N N E C T More than a decade of platform innovation has expanded connectivity, intelligence and the value we deliver across the HR ecosystem. 1 2010s Life@Work® Portal • Digitized HR and benefits information, self-service and transactions. • Created a single employee destination. ACCESS + EFFICIENCY 2 2020s Life@Work® Connect Platform • Introduced an open architecture and experience layer. • Connects client systems and partner technologies, including Jellyvision and TALON, for plan and provider decision support. CHOICE + EXTENSIBILITY 3 2025-2026 Digital Front Door + Conni GenAI Assistant • Adds personalized conversational GenAI guidance on Microsoft Azure OpenAI. • Unifies policies, knowledge and decision support across HR, benefits and learning in one personalized experience. PERSONALIZATION + GUIDANCE 4 ONE-YEAR EVOLUTION: 2026+ Agentic Conni + Intelligent Voice • Advancing from GenAI guidance to governed agentic task completion in one year, including: • Open enrollment processing • Direct deposit set up via intelligent voice • Next evolution: Orchestration of agents, workflows, systems and experts, moving from answering questions to completing outcomes EXECUTION + GROWTH INCREASING STRATEGIC VALUE Life@Work® has evolved from a transactional portal into an open, extensible workforce platform. That connected foundation enabled a un”

Conduent has deployed Conni in Life@Work at 7 clients and uses AI for fraud detection and program integrity.

“Our AI implementation approach- Deploy, Prove and Scale Conduent is building on focused solutions already in production to address interconnected workflows, expand into adjacent client needs and create differentiated value IN PRODUCTION GenAI account-takeover fraud detection ❑ Combines rules-based AI and GenAI to identify account-takeover patterns In production for 18+ months Type of clients- Federal and States AI-powered Health and Human Services program integrity platform ❑ AI powered components to detect fraudulent activities across the full program lifecycle including eligibility and high-risk accounts EXPANDING TO IN PRODUCTION Conni® in Life@Work Connect ❑ Provides personalized health, wealth and benefits guidance In production and deployed at 7 clients Type of Clients- Airlines, Consumer goods Scalable AI Platform to enable Intelligent Execution across multiple use cases ❑ Full scale platform to deploy AI solutions, with agentic capabilities, at speed that includes orchestration and workflow automation EXPANDING TO Government Commercial Investor Day |105”

Conduent has deployed AI including GenAI agent assist and is scaling to agentic AI.

“5 Scaling AI Across Conduent: From Embedded Intelligence to End-to-End Transformation AI is evolving from task-level automation to enterprise-wide transformation across workflows, experiences, and productivity. Foundation statement: Conduent has built a strong AI foundation through years of production deployment across client operations. Forward-looking statement: We are now extending that foundation with next-generation AI to augment people, streamline processes, and drive measurable business outcomes. Fraud Detection and Risk Management Customer and Citizen Interaction Workforce and Operational Productivity Then (Traditional AI) • Machine learning models for payments fraud detection • Computer vision for plate recognition and passenger analysis • IVR-based routing and self-service • Chatbots and call analytics in CX environments • OCR for document classification • Analytics in finance, payment integrity, operations • Fleet analytics (CAD/AVL) Now (GenAI-Enhanced) • GenAI + rules-based AI improving account takeover detection • Expansion into broader fraud vectors across government and payments • GenAI agent assist reducing handle time • Conni powering personalized benefits experiences • GenAI + OCR for unstructured document processing • Developer productivity through AI-assisted coding Where it’s going • Scaling fraud prevention across additional use cases and agencies • Agentic AI driving more autonomous, conversational experiences • Expanded real-time support across contac”