Skip to content
Agentic 10-K

CREDIT ACCEPTANCE CORPCACC

AI agent disclosures in SEC filings, deployment confirmed

As of 2026-08-04, CREDIT ACCEPTANCE CORP (CACC) disclosed AI-agent language in 4 SEC filings since 2026-05-05, including 4 excerpts describing its own deployment of AI agents (source: Agentic 10-K, from SEC EDGAR).

Stage
Scaling
Industry
Personal Credit Institutions
Market cap
$5.7BYahoo Finance, 2026-10-21
First seen
2026-05-05
Latest filing
2026-08-04
CIK
885550 on EDGAR (opens in a new tab)

Matching filings by quarter

012Q1 '25Q2Q3Q4Q1 '262Q22Q3Q4*
Filings* Quarter in progress

What the filings cover

Functions named

Customer service

Vendors and products named

None named

Source

4 filings since 2025-01-01. All EDGAR filings (opens in a new tab)

Stage and function are keyword-rule labels, not the company’s words.

In its own words

Sentences copied from the filings, whitespace normalised.

“• AI-enabled call-center agent: 67% of inbound customer service and account solutions calls were routed to the AI agent in June, up from 27% in March, driving improved efficiency, enabling faster 24/7 customer self-service, and reducing cost-to-serve at scale.”

8-KFiled 2026-08-04Confirmed deploymentSource on sec.gov (opens in a new tab)Filing index (opens in a new tab)

“• AI-enabled call-center agent: In March 2026, 27% of inbound customer service and account solutions calls were routed to the AI agent, up from 6% in December 2025.”

8-KFiled 2026-05-05Confirmed deploymentSource on sec.gov (opens in a new tab)Filing index (opens in a new tab)

All matching filings

8-K filed 2026-08-04 Filing index (opens in a new tab)

8-K, EX-99.1Filed 2026-08-04

Production-deployed AI-enabled call-center agent now handles 67% of inbound calls.

“• AI-enabled call-center agent: 67% of inbound customer service and account solutions calls were routed to the AI agent in June, up from 27% in March, driving improved efficiency, enabling faster 24/7 customer self-service, and reducing cost-to-serve at scale. This performance reflects continued expansion of a production-deployed AI capability that is now integrated into core servicing workflows. We expect further gains in call handling and unit economics as we scale this platform throughout 2026.”

10-Q filed 2026-08-04 Filing index (opens in a new tab)

10-QFiled 2026-08-04

Production-deployed AI-enabled call-center agent now handles 67% of inbound calls.

“• AI-enabled call-center agent: 67% of inbound customer service and account solutions calls were routed to the AI agent in June, up from 27% in March, driving improved efficiency, enabling faster 24/7 customer self-service, and reducing cost-to-serve at scale. This performance reflects continued expansion of a production-deployed AI capability that is now integrated into core servicing workflows. We expect further gains in call handling and unit economics as we scale this platform throughout 2026.”

8-K filed 2026-05-05 Filing index (opens in a new tab)

8-K, EX-99.1Filed 2026-05-05

Credit Acceptance routes 27% of calls to its AI-enabled call-center agent in March 2026.

“• AI-enabled call-center agent: In March 2026, 27% of inbound customer service and account solutions calls were routed to the AI agent, up from 6% in December 2025. We expect to further expand use of this agent in 2026, supporting more efficient and scalable servicing operations and enabling consumers to quickly access account information and complete payments.”

10-Q filed 2026-05-05 Filing index (opens in a new tab)

10-QFiled 2026-05-05

Credit Acceptance routes 27% of inbound calls to its AI-enabled call-center agent in March 2026.

“• AI-enabled call-center agent: In March 2026, 27% of inbound customer service and account solutions calls were routed to the AI agent, up from 6% in December 2025. We expect to further expand use of this agent in 2026, supporting more efficient and scalable servicing operations and enabling consumers to quickly access account information and complete payments.”