EGAIN CorpEGAN

eGain sells SaaS platform for knowledge management to enterprises serving customers, employees and AI agents.

“eGain powers AI-driven knowledge management for the enterprise. We sell our SaaS platform to enterprises that want to deliver trusted, consumable answers to customers, employees, and AI agents — aiming to reduce cost and improve outcomes across knowledge-intensive workflow. Our platform centralizes enterprise knowledge and puts it to work across customer service, employee support, and AI-powered automation. We are headquartered in Sunnyvale, California, USA. We also operate in the United Kingdom and India.”

Forrester and Gartner forecasts cited on contact center agent numbers, agentic AI resolution rates and cost reduction.

“Contact centers offer a great opportunity within any business operation to automate using AI. According to Forrester Research, there are roughly 15 million contact center agents working globally in 2026. Time-starved customers consuming complex products and grappling with extreme choices generate stubbornly high levels of customer contact. They need quick, correct, and assured help. Gartner predicts that by 2029, agentic AI will autonomously resolve 80% of common customer service issues without human intervention, leading to a 30% reduction in operational costs.”

McKinsey, Gartner market data and predictions cited on AI customer service spend, pressure and project cancellation risk.

“Businesses continue to invest in digital transformation, especially in customer experience. To further reduce cost and improve experience, businesses want to harness AI knowledge to automate customer service via omnichannel, conversational interfaces. According to McKinsey, the aggregate cost of customer operations in the global economy is $1.5 trillion, and businesses could reduce this cost by 35% using AI. Gartner predicts that by 2028, over 50% of customer service organizations will double their technology spend, and in a Gartner survey published in February 2026, 91% of customer service leaders reported executive pressure to implement AI in 2026. Realizing this opportunity depends on foundations that many enterprises have not yet built. Gartner predicts that over 40% of agentic AI projects will be canceled by the end of 2027 due to escalating costs, unclear business value, or inadequate risk controls. We believe a governed, centralized knowledge foundation is what separates the AI projects that succeed from those that do not.”

eGain offers AI Agent, AI Knowledge Hub, Conversation Hub and new 2026 AI products for customer experience automation.

“eGain offers a comprehensive solution organized into three hubs, eGain AI Agent™, eGain AI Knowledge Hub™, and eGain Conversation Hub™, to automate customer experiences. In fiscal year 2026, we extended this portfolio with eGain AI Agent 2™ with Assured Actions™, eGain Composer™, our modular AI knowledge development platform, Agentic Studio™ for multi-agent orchestration, and eGain Evaluator™ for continuous quality assurance of AI-generated answers.”

eGain AI Agent assists human agents in contact centers and integrates with Amazon Connect, Cisco, Genesys, Salesforce and Zoom.

“eGain AI Agent helps businesses easily deploy enterprise-grade agentic solutions built on trusted knowledge and guided actions. Our AI Agent for contact center assists human agents by actively listening to customer conversations and proactively guiding them step-by-step, across intent identification, issue resolution and contact wrap up. Our AI Agent is available for leading contact center platforms, including Amazon Connect, Cisco Webex Contact Center, Genesys, Salesforce, and Zoom Contact Center.”

Customers including Achmea publicly announced use of eGain AI Knowledge Hub and AI Agent for contact center users.

“Our solution delivers transformative value at scale. We believe that our understanding of the customer need and our ability to fulfill it with enterprise-grade capability is unmatched. Our clients range from over a hundred thousand users at a healthcare client using our solution on a 24x7 basis to a Property and Casualty (P&C) insurer with fifteen thousand contact center advisors and thirty thousand field agents. Customers who have publicly announced their use of our solutions include Achmea, one of Europe's largest cooperative insurance and financial services groups, which deployed the eGain AI Knowledge Hub and eGain AI Agent to approximately 21,000 contact center and enterprise users; Cabinetworks Group; and Hackensack Meridian Health.”

eGain sells SaaS platform to deliver answers to customers, employees, and AI agents.

“eGain powers AI-driven knowledge management for the enterprise. We sell our SaaS platform to enterprises that want to deliver trusted, consumable answers to customers, employees, and AI agents — aiming to reduce cost and improve outcomes across every knowledge-intensive workflow. Our platform centralizes enterprise knowledge and puts it to work across customer service, employee support, and AI-powered automation. We are headquartered in Sunnyvale, California, USA. We also operate in the United Kingdom and India.”

eGain offers AI Agent hub to automate customer experiences.

“eGain offers a comprehensive solution organized into three hubs — eGain AI Agent™, eGain AI Knowledge Hub™, and eGain Conversation Hub™ — to automate customer experiences.”

eGain AI Agent assists contact center agents with conversations and resolutions.

“eGain AI Agent helps businesses easily deploy enterprise-grade agentic solutions built on trusted knowledge and guided actions. Our AI Agent for contact center assists human agents by actively listening to customer conversations and proactively guiding them step-by-step, across intent identification, issue resolution and contact wrap up.”

eGain launched its AI Agent for Contact Center to guide agents in real-time.

““Our third quarter results exceeded expectations on profitability and delivered solid operating cash flow,” said Ashu Roy, eGain’s CEO. “Shortly after the quarter closed, we secured one of our largest expansion deals ever with a U.S. megabank. We also launched our AI Agent for Contact Center during the quarter, a breakthrough solution that guides agents in real-time using trusted knowledge and reasoning. As we continue to lead in the AI Knowledge market space, we are especially proud to be recognized by Gartner as an emerging leader in its recently published Emerging Market Quadrant for Generative AI Technologies.””