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Agentic 10-K

Genpact LTDG

AI agent disclosures in SEC filings, deployment confirmed

As of 2026-08-07, Genpact LTD (G) disclosed AI-agent language in 12 SEC filings since 2025-02-06, including 1 excerpt describing its own deployment of AI agents (source: Agentic 10-K, from SEC EDGAR).

Market cap
$6.2BYahoo Finance, 2026-10-21
First seen
2025-02-06
Latest filing
2026-08-07

Matching filings by quarter

0122Q1 '251Q21Q32Q42Q1 '262Q22Q3Q4*
Filings* Quarter in progress

What the filings cover

Functions named

IT & security ops, Operations & supply chain, Sales & marketing

Vendors and products named

Genpact

Source

12 filings since 2025-01-01. All EDGAR filings (opens in a new tab)

Stage and function are keyword-rule labels, not the company’s words.

In its own words

Sentences copied from the filings, whitespace normalised.

“These investments included developing and launching a series of AI agents to support employee learning, career development and issue resolution.”

10-KFiled 2025-03-03Confirmed deploymentSource on sec.gov (opens in a new tab)Filing index (opens in a new tab)

“and global trade and tariff policies and general economic conditions, any deterioration in the global economic environment and its impact on our clients, our ability to develop and successfully execute our business strategies, technological innovation, including AI technology and future uses of agentic AI, generative AI and large language models, and our ability to invest in new technologies and adapt to industry…”

8-KFiled 2025-11-06Source on sec.gov (opens in a new tab)Filing index (opens in a new tab)

“These risks, uncertainties, and other factors include but are not limited to general economic conditions, any deterioration in the global economic environment and its impact on our clients, our ability to develop and successfully execute our business strategies, technological innovation, including AI technology and future uses of agentic AI, generative AI and large language models, and our ability to invest in new…”

8-KFiled 2025-02-06Source on sec.gov (opens in a new tab)Filing index (opens in a new tab)

All matching filings

10-Q filed 2026-08-07 Filing index (opens in a new tab)

10-QFiled 2026-08-07

Genpact describes itself as an Agentic Operations company with over 141000 employees.

“Genpact Limited (the "Company") is an Agentic Operations company, where applied AI meets context-rich process intelligence. The Company runs and transforms mission-critical operations for global enterprises. Its Agentic Operations are grounded in decades of operating core business processes across finance, supply chain, banking, insurance, and more. The Company has over 141,000 employees serving clients from more than 35 countries.”

10-QFiled 2026-08-07

Genpact generates revenue from agentic solutions within its Advanced Technology Solutions.

“Advanced Technology Solutions includes revenues from solutions and services focused on data and AI, digital technology, advisory services and agentic solutions.”

10-QFiled 2026-08-07

Genpact cites risk of failing to incorporate generative and agentic AI into solutions and operations.

“• our ability to anticipate, develop and incorporate advanced technologies, including artificial intelligence ("AI") technologies, such as generative and agentic AI, into our solutions and services as well as our internal operations and to compete in the rapidly evolving technological environment and successfully implement and generate revenue from new solutions and services;”

10-QFiled 2026-08-07

Genpact describes itself as an Agentic Operations company with over 141000 employees.

“We are an Agentic Operations company, where applied AI meets context-rich process intelligence. We run and transform mission-critical operations for global enterprises. Our Agentic Operations are grounded in decades of operating core business processes across finance, supply chain, banking, insurance, and more. We have over 141,000 employees serving clients from more than 35 countries. Our registered office is located at Canon’s Court, 22 Victoria Street, Hamilton HM 12, Bermuda.”

10-QFiled 2026-08-07

Genpact reported 24.1% revenue growth in Advanced Technology Solutions including agentic solutions.

“Net revenues from Advanced Technology Solutions in the second quarter of 2026 were $363.3 million, up $70.7 million, or 24.1%, from $292.7 million in the second quarter of 2025. This increase was broad-based and driven by increased demand for each component of our Advanced Technology Solutions, namely digital technology, data and AI solutions and services, agentic solutions and advisory services, in the second quarter of 2026 compared to the second quarter of 2025.”

10-QFiled 2026-08-07

Genpact reported 24.2% revenue growth in Advanced Technology Solutions including agentic solutions.

“Net revenues from Advanced Technology Solutions in the first half of 2026 were $708.6 million, up $138.3 million, or 24.2%, from $570.3 million in the first half of 2025. This increase was broad-based and driven by demand for each component of our Advanced Technology Solutions, namely digital technology, data and AI solutions and services, agentic solutions and advisory services, in the first half of 2026 compared to the first half of 2025.”

8-K filed 2026-08-06 Filing index (opens in a new tab)

8-K, EX-99.1Filed 2026-08-06

Pivot to Agentic Operations strategy accelerating.

““Q2 was another strong quarter for Genpact, demonstrating our flywheel is accelerating, and our pivot to Agentic Operations is taking hold faster. Given the tremendous momentum we are seeing, we now expect Advanced Technology Solutions revenue to grow at least 25% for the full year,” said Balkrishan "BK" Kalra, President and CEO, Genpact . “We are leading the shift to Agentic Operations, our strategy is working, and we continue to change Genpact in ways that matter for our clients, our people, and our long-term growth.””

8-K, EX-99.1Filed 2026-08-06

Genpact describes itself as an Agentic Operations company using applied AI and process intelligence.

“Genpact (NYSE: G) is the Agentic Operations company, where applied AI meets context-rich process intelligence. We run and transform mission-critical operations for global enterprises. Genpact's Agentic Operations are grounded in decades of operating core business processes at scale across finance, supply chain, banking, insurance, and more. Our flywheel of advanced technology, trusted data foundations, and deep ecosystem partnerships moves enterprises rapidly from experimentation to scale. AI agents bring speed and precision, human experts bring judgment, and together they deliver outcomes clients can measure. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.”

8-K, EX-99.1Filed 2026-08-06

Genpact lists risks including ability to develop and implement agentic AI and other AI technologies.

“This press release contains certain statements concerning our future growth prospects, including our outlook for the third quarter of 2026 and full year 2026, financial results and other forward-looking statements, as defined in the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995. These statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those in such forward-looking statements. These risks, uncertainties, and other factors include but are not limited to macroeconomic uncertainty, U.S. and global trade and tariff policies and general economic conditions, any deterioration in the global economic environment and its impact on our clients, our ability to develop and successfully execute our business strategies, our ability to develop and successfully implement technological innovations, including AI technologies such as agentic AI, generative AI and large language models, and our ability to invest in new technologies and adapt to industry developments and client needs at sufficient speed and scale, our ability to effectively price our services and maintain pricing and employee utilization rates, general inflationary pressures and our ability to share increased costs with our clients, wage increases in locations in which we have operations, our ability to attract and retain skilled professionals, our ability to protect our and our clients' data from security incidents o”

10-Q filed 2026-05-08 Filing index (opens in a new tab)

10-QFiled 2026-05-08

Genpact describes itself as an agentic and advanced technology solutions company with over 145,000 employees.

“The Company is an agentic and advanced technology solutions company recognized for its deep industry knowledge, process intelligence and last-mile expertise. The Company has over 145,000 employees serving clients from more than 35 countries.”

10-QFiled 2026-05-08

Genpact cites risk of failing to incorporate agentic AI into solutions, services and internal operations.

“• our ability to anticipate, develop and incorporate advanced technologies, including artificial intelligence (“AI”) and generative and agentic AI, into our solutions and services as well as our internal operations and to compete in the rapidly evolving technological environment and successfully implement and generate revenue from new solutions and services;”

10-QFiled 2026-05-08

Genpact describes itself as an agentic and advanced technology solutions company with over 145,000 employees.

“We are an agentic and advanced technology solutions company recognized for our deep industry knowledge, process intelligence and last-mile expertise. We have over 145,000 employees serving clients from more than 35 countries. Our registered office is located at Canon’s Court, 22 Victoria Street, Hamilton HM 12, Bermuda.”

10-QFiled 2026-05-08

Genpact reported revenue growth from demand for its agentic solutions.

“Net revenues from Advanced Technology Solutions in the first quarter of 2026 were $345.2 million, up $67.6 million, or 24.3%, from $277.6 million in the first quarter of 2025. This increase was largely driven by increased demand for our data and AI solutions and services, agentic solutions, and advisory services in the first quarter of 2026 compared to the first quarter of 2025.”

10-QFiled 2026-05-08

Genpact reported revenue growth from demand for its agentic solutions.

“Net revenues from our Financial Services segment increased by 5.4% in the first quarter of 2026 compared to the first quarter of 2025, largely due to an increase in demand for our data and AI solutions and services, advisory services and ramp-ups of services from recently signed deals. Net revenues from our Consumer and Healthcare segment increased by 6.1% in the first quarter of 2026 compared to the first quarter of 2025, largely due to an increase in demand for our data and AI solutions and services, digital solutions, advisory services and technology-related services. Net revenues from our High Tech and Manufacturing segment increased by 8.0% in the first quarter of 2026 compared to the first quarter of 2025, primarily driven by an increase in demand for our agentic solutions, advisory services, technology-related services and ramp-ups of services from recently signed deals.”

8-K filed 2026-05-07 Filing index (opens in a new tab)

8-K, EX-99.1Filed 2026-05-07

Genpact announces Q1 2026 financial results as an agentic technology solutions company.

“NEW YORK, May 7, 2026 — Genpact Limited (NYSE: G), an agentic and advanced technology solutions company recognized for its deep industry knowledge, process intelligence, and last-mile expertise, today announced financial results for the first quarter ended March 31, 2026.”

8-K, EX-99.1Filed 2026-05-07

Genpact CEO states the company leads the shift to agentic operations.

““The first quarter was a record start to the year, with Advanced Technology Solutions net revenue growth accelerating to 24%, now representing 27% of total net revenues. We are leading the shift to Agentic Operations and winning,” said Balkrishan “BK” Kalra, President and CEO, Genpact. “Clients choose Genpact because agentic transformation only succeeds when it's grounded in real-world expertise. It's our decades of last-mile domain and process knowledge, codified and embedded into every agentic solution, that turns ambition into outcomes. A new Genpact is taking shape, and our results speak for themselves.””

8-K, EX-99.1Filed 2026-05-07

Genpact describes itself as an agentic and advanced technology solutions company.

“Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.”

8-K, EX-99.1Filed 2026-05-07

Genpact lists risks including technological innovation and future uses of agentic AI.

“This press release contains certain statements concerning our future growth prospects, including our outlook for 2026, financial results and other forward-looking statements, as defined in the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995. These statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those in such forward-looking statements. These risks, uncertainties, and other factors include but are not limited to macroeconomic uncertainty, U.S. and global trade and tariff policies and general economic conditions, any deterioration in the global economic environment and its impact on our clients, our ability to develop and successfully execute our business strategies, technological innovation, including AI technology and future uses of agentic AI, generative AI and large language models, and our ability to invest in new technologies and adapt to industry developments and client needs at sufficient speed and scale, our ability to effectively price our services and maintain pricing and employee utilization rates, general inflationary pressures and our ability to share increased costs with our clients, wage increases in locations in which we have operations, our ability to attract and retain skilled professionals, our ability to protect our and our clients' data from security incidents or cyberattacks, political, economic or business conditions in countries in which w”

10-K filed 2026-02-26 Filing index (opens in a new tab)

10-KFiled 2026-02-26

Genpact must incorporate AI and agentic AI into solutions and operations to compete.

“• our ability to anticipate, develop and incorporate advanced technologies, including artificial intelligence ("AI") and generative and agentic AI, into our solutions and services as well as our internal operations and to compete in the rapidly evolving technological environment and successfully implement and generate revenue from new solutions and services;”

10-KFiled 2026-02-26

Genpact provides innovative solutions including agentic technology solutions.

“Genpact is an agentic and advanced technology solutions company recognized for its deep industry knowledge, process intelligence and last mile expertise. With decades of client trust and a strong partner ecosystem, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.”

10-KFiled 2026-02-26

Genpact's process intelligence positions it to deliver differentiated AI and agentic solutions.

“Genpact was established more than 25 years ago as the global capability center for the General Electric Company (“GE”). Our mandate was to perfect a set of shared business processes using Lean Six Sigma and other rigorous methodologies. The work was highly detailed and operationally complex, establishing Genpact as one of the world’s leading business process experts. This operational discipline, combined with our end-to-end process view, granular data benchmarking capabilities, and operator-led approach has shaped our culture and core competencies in process design, data management, and industry domain knowledge. We believe this foundational process intelligence positions us to deliver differentiated AI and agentic solutions that address the operational complexities and "last mile" execution challenges our clients are facing.”

10-KFiled 2026-02-26

Genpact builds agentic solutions and helps clients move to agentic operations.

“Today, we are embedding AI as a driver of enterprise-wide value – building agentic solutions that act and learn alongside humans with the potential to unlock transformational outcomes for the world’s leading companies. We believe we are well positioned to help clients move from experimentation with AI to agentic operations. We sit at the heart of modern enterprise operations and are known globally for bringing deep domain and process expertise, last mile knowledge, rich operational data, and proprietary advanced technologies to transform business processes and deliver outstanding results for our clients. We support mission critical operations for some of the world’s leading companies and leverage our Advanced Technology Solutions, including Data and AI and Agentic Solutions, to help them reimagine the most critical elements of their AI journey – from reengineering business processes to building data and AI capabilities to leading with agentic collaboration.”

10-KFiled 2026-02-26

Genpact offers advisory services on agentic and advanced technology value.

“Our Advisory Services are built on our industry intelligence and process expertise and driven by our practitioner's perspective, which is rooted in decades of operational depth across industries. We provide consultative advice to clients through either functional- or industry-specific process design, operating model design, agentic and advanced technology value identification and capture, M&A and change management services.”

8-K filed 2026-02-05 Filing index (opens in a new tab)

8-K, EX-99.1Filed 2026-02-05

Genpact announced financial results for Q4 and full year 2025.

“NEW YORK, February 5, 2026 — Genpact Limited (NYSE: G), an agentic and advanced technology solutions company recognized for its deep industry knowledge, process intelligence, and last-mile expertise, today announced financial results for the fourth quarter and full year ended December 31, 2025.”

8-K, EX-99.1Filed 2026-02-05

Genpact reported growth in Advanced Technology Solutions including agentic solutions.

“"2025 was a strong year for Genpact driven by disciplined execution, accelerating innovation, and broad-based demand for our solutions. Advanced Technology Solutions grew 17% year over year, as we continue to rapidly scale data, AI, and domain-driven agentic solutions,” said Balkrishan "BK" Kalra, President and CEO, Genpact . “With our strong momentum across Advanced Technology Solutions and our deep industry and domain expertise, we are clear partners of choice to define how clients will operate in the future."”

8-K, EX-99.1Filed 2026-02-05

Advanced Technology Solutions revenues include agentic solutions.

“2 Advanced Technology Solutions net revenues include revenues from solutions and services focused on data and AI, digital technology, advisory and agentic solutions. Core Business Services net revenues include revenues from decision support services and technology services as well as Digital Operations.”

8-K, EX-99.1Filed 2026-02-05

Genpact describes itself as an agentic and advanced technology solutions company.

“Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.”

8-K, EX-99.1Filed 2026-02-05

Risks include ability to develop and execute strategies for agentic AI technology.

“This press release contains certain statements concerning our future growth prospects, including our outlook for 2026, financial results and other forward-looking statements, as defined in the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995. These statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those in such forward-looking statements. These risks, uncertainties, and other factors include but are not limited to macroeconomic uncertainty, U.S. and global trade and tariff policies and general economic conditions, any deterioration in the global economic environment and its impact on our clients, our ability to develop and successfully execute our business strategies, technological innovation, including AI technology and future uses of agentic AI, generative AI and large language models, and our ability to invest in new technologies and adapt to industry developments and client needs at sufficient speed and scale, our ability to effectively price our services and maintain pricing and employee utilization rates, general inflationary pressures and our ability to share increased costs with our clients, wage increases in locations in which we have operations, our ability to attract and retain skilled professionals, our ability to protect our and our clients' data from security incidents or cyberattacks, political, economic or business conditions in countries in which w”

10-Q filed 2025-11-07 Filing index (opens in a new tab)

10-QFiled 2025-11-07

Genpact describes itself as an agentic and advanced technology solutions company with over 147000 employees.

“The Company is an agentic and advanced technology solutions company recognized for its deep industry knowledge, process intelligence and last-mile expertise. The Company has over 147,000 employees serving clients from more than 35 countries.”

10-QFiled 2025-11-07

Genpact includes agentic solutions revenue within its Advanced Technology Solutions category.

“Advanced Technology Solutions includes revenues from solutions and services focused on data and AI, digital technology, advisory and agentic solutions.”

10-QFiled 2025-11-07

Genpact cites risk of incorporating agentic AI into solutions services and internal operations.

“• our ability to anticipate, develop and incorporate advanced technologies, including artificial intelligence (AI) and generative and agentic AI, into our solutions and services as well as our internal operations and to compete in the rapidly evolving technological environment and successfully implement and generate revenue from new solutions and services;”

10-QFiled 2025-11-07

Genpact describes itself as an agentic and advanced technology solutions company with over 147000 employees.

“We are an agentic and advanced technology solutions company recognized for our deep industry knowledge, process intelligence and last-mile expertise. We have over 147,000 employees serving clients from more than 35 countries. Our registered office is located at Canon’s Court, 22 Victoria Street, Hamilton HM 12, Bermuda.”

8-K filed 2025-11-06 Filing index (opens in a new tab)

8-K, EX-99.1Filed 2025-11-06

Genpact describes itself as an agentic and advanced technology solutions company.

“NEW YORK, November 6, 2025 — Genpact Limited (NYSE: G), an agentic and advanced technology solutions company recognized for its deep industry knowledge, process intelligence, and last-mile expertise, today announced financial results for the third quarter ended September 30, 2025.”

8-K, EX-99.1Filed 2025-11-06

Genpact is defining the future of Agentic Operations and integrating Advanced Technology Solutions.

““We delivered strong third quarter results, above the high end of our guidance range. Revenue grew 7% year-over-year with adjusted diluted EPS up 14% year-over-year. GenpactNext continues to drive better than expected results, with another quarter of accelerating growth in Advanced Technology Solutions, up 20% year-over-year,” said Balkrishan "BK" Kalra, Genpact's President and CEO . “Genpact is defining the future of Agentic Operations, rapidly integrating Advanced Technology Solutions, and strengthening our position as an ideal partner for clients looking to lead in the age of AI.””

8-K, EX-99.1Filed 2025-11-06

Genpact's Advanced Technology Solutions include agentic solutions.

“2 Advanced Technology Solutions net revenues include revenues from solutions and services focused on data and AI, digital technology, advisory and agentic solutions. Core Business Services net revenues include revenues from decision support services and technology services as well as Digital Operations.”

8-K, EX-99.1Filed 2025-11-06

Genpact describes itself as an agentic and advanced technology solutions company.

“Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.”

8-K, EX-99.1Filed 2025-11-06

Genpact cites risks from technological innovation including agentic AI and generative AI.

“This press release contains certain statements concerning our future growth prospects, including our outlook for 2025, financial results and other forward-looking statements, as defined in the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995. These statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those in such forward-looking statements. These risks, uncertainties, and other factors include but are not limited to macroeconomic uncertainty, U.S. and global trade and tariff policies and general economic conditions, any deterioration in the global economic environment and its impact on our clients, our ability to develop and successfully execute our business strategies, technological innovation, including AI technology and future uses of agentic AI, generative AI and large language models, and our ability to invest in new technologies and adapt to industry developments at sufficient speed and scale, our ability to effectively price our services and maintain pricing and employee utilization rates, general inflationary pressures and our ability to share increased costs with our clients, wage increases in locations in which we have operations, our ability to attract and retain skilled professionals, our ability to protect our and our clients' data from security incidents or cyberattacks, the economic and other impacts of geopolitical conflicts and any related sanctions ”

8-K filed 2025-08-07 Filing index (opens in a new tab)

8-K, EX-99.1Filed 2025-08-07

Genpact includes agentic solutions in its Advanced Technology Solutions revenues.

“2 Advanced Technology Solutions net revenues include revenues from solutions and services focused on data and AI, digital technology, advisory and agentic solutions. Core Business Services net revenues include revenues from decision support services and technology services as well as Digital Operations.”

8-K, EX-99.1Filed 2025-08-07

Genpact lists risks around developing and executing strategies for AI, agentic AI, generative AI and large language models.

“This press release contains certain statements concerning our future growth prospects, including our outlook for 2025, financial results and other forward-looking statements, as defined in the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995. These statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those in such forward-looking statements. These risks, uncertainties, and other factors include but are not limited to macroeconomic uncertainty, U.S. and global trade and tariff policies and general economic conditions, any deterioration in the global economic environment and its impact on our clients, our ability to develop and successfully execute our business strategies, technological innovation, including AI technology and future uses of agentic AI, generative AI and large language models, and our ability to invest in new technologies and adapt to industry developments at sufficient speed and scale, our ability to effectively price our services and maintain pricing and employee utilization rates, general inflationary pressures and our ability to share increased costs with our clients, wage increases in locations in which we have operations, our ability to attract and retain skilled professionals, our ability to protect our and our clients' data from security incidents or cyberattacks, the economic and other impacts of geopolitical conflicts and any related sanctions ”

8-K filed 2025-05-07 Filing index (opens in a new tab)

8-K, EX-99.1Filed 2025-05-07

Genpact lists risks around developing and using agentic AI, generative AI and large language models.

“This press release contains certain statements concerning our future growth prospects, including our outlook for 2025, financial results and other forward-looking statements, as defined in the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995. These statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those in such forward-looking statements. These risks, uncertainties, and other factors include but are not limited to macroeconomic uncertainty, U.S. and global trade and tariff policies and general economic conditions, any deterioration in the global economic environment and its impact on our clients, our ability to develop and successfully execute our business strategies, technological innovation, including AI technology and future uses of agentic AI, generative AI and large language models, and our ability to invest in new technologies and adapt to industry developments at sufficient speed and scale, our ability to effectively price our services and maintain pricing and employee utilization rates, general inflationary pressures and our ability to share increased costs with our clients, wage increases in locations in which we have operations, our ability to attract and retain skilled professionals, our ability to protect our and our clients' data from security incidents or cyberattacks, the economic and other impacts of geopolitical conflicts and any related sanctions ”

10-K filed 2025-03-03 Filing index (opens in a new tab)

10-KFiled 2025-03-03

Genpact offers Digital SEPs that include agentic AI solutions for client performance improvement.

“Many of our client solutions also include our Digital Smart Enterprise Processes SM (" Digital SEPs "), which define and benchmark the critical factors that improve business performance to help drive client outcomes. Our Digital SEPs combine Lean Six Sigma methodologies with domain-specific advanced technologies, including agentic AI solutions, drawing on our industry knowledge, expertise in AI, and deep understanding of how businesses run.”

10-KFiled 2025-03-03

Genpact embeds agentic solutions and AI into Digital Operations managed services for clients.

“Our Digital Operations services embed advanced technology solutions, including agentic solutions, analytics, AI and cloud-based offerings into our traditional managed service solutions where we transform and run our clients’ operations with an aim to achieve higher levels of end-to-end performance. These services allow enterprises to be more flexible and focus on high-value work to better compete in their industries. Our Digital Operations solutions also include certain IT support services for legacy applications, including end-user computing support and infrastructure production support.”

10-KFiled 2025-03-03

Genpact launched AI agents in 2024 to support employee learning, development, and issue resolution.

“In 2024, we continued to invest in technologies and programs designed to improve employee experience, with a particular focus on employee well-being. These investments included developing and launching a series of AI agents to support employee learning, career development and issue resolution.”

10-KFiled 2025-03-03

Genpact invests in and applies generative and agentic AI to services, delivery, and internal operations.

“AI and other advanced technologies are having, and are expected to continue to have, a significant impact on client preferences and market dynamics in our industry, and our ability to effectively compete in this space will be critical to our financial performance. We are increasingly applying AI and other advanced technologies, including generative AI and autonomous agentic AI, to our services and solutions, to how we deliver services to our clients and to our own internal operations. We are also creating new offerings to implement AI and other advanced technology solutions for our clients. We have made significant investments in our AI and other advanced technology capabilities and will continue to incur significant development and operational costs to support these efforts.”

10-KFiled 2025-03-03

Genpact warns that AI and agentic solutions may replace its services and harm demand or pricing.

“The market for AI and other advanced technology and services is highly competitive and rapidly evolving. We face significant competition from our traditional competitors as well as other third parties, including those that are new to the market or our industry, as well as our own clients, who may develop their own AI-related capabilities. We may also be unable to bring AI-enabled products and solutions to market as effectively, or with the same speed or in the same volumes, as our competitors, which may harm our competitive position. In addition, as these technologies evolve, we expect that some services that we currently perform for our clients will be replaced, in whole or in part, by AI, including generative AI and agentic solutions, or other forms of automation. Each of the foregoing may lead to reduced demand for our services, adversely affect our employee utilization rate or harm our ability to obtain favorable pricing or other terms for our services, any of which could have a material adverse effect on our business, results of operations and financial condition. Leveraging AI and other advanced technology capabilities for our internal functions and operations also presents additional risks, costs, and challenges, including those discussed in these risk factors.”

10-KFiled 2025-03-03

Genpact notes that new technologies including generative and agentic AI affect service pricing and profitability.

“The prices we are able to charge for our services are affected by a number of factors, including our clients’ perceptions of our ability to add value through our services, competition, introduction of new services, technologies (including generative and agentic AI) or products by us or our competitors, our ability to accurately estimate, attain and sustain revenues from client engagements, margins and cash flows over long contract periods and general economic and political conditions. Therefore, if we are unable to price appropriately or manage our asset utilization levels, there could be a material adverse effect on our business, results of operations and financial condition. Our profitability is also a function of our ability to control our costs and improve our efficiency. As we increase the number of our employees and grow our business, we may not be able to manage the significantly larger and more geographically diverse workforce that may result and our profitability may decrease or may not improve. New taxes may also be imposed on our services such as sales taxes or service taxes which could affect our competitiveness as well as our profitability. Additionally, we may fail to appropriately estimate our costs in agreeing to provide new or novel services with unique pricing arrangements or service delivery requirements.”

8-K filed 2025-02-06 Filing index (opens in a new tab)

8-K, EX-99.1Filed 2025-02-06

Genpact invests in Data, AI and Agentic Solutions to lead in AI-driven transformation for clients.

““We delivered another strong quarter to close out what has been an outstanding year for Genpact. Q4 revenue grew 9% with Data-Tech-AI up 12%, driving accelerating revenue growth. For the full year, revenue grew 6.5%, with adjusted EPS growth of 10%, consistent with our long-term objective of growing adjusted EPS faster than revenue. We also delivered record new bookings of $5.7 billion, up 15%, building on exceptionally strong new bookings in 2023,” said Balkrishan “BK” Kalra, Genpact’s President and CEO . “Looking ahead, we are incredibly excited about the future as we accelerate the pace of innovation and change at Genpact. Building on our industry-specific domain expertise, our investment in Data, AI and Agentic Solutions is positioning us as a clear leader in AI-driven transformation and driving superior value for our clients.””

8-K, EX-99.1Filed 2025-02-06

Risks include ability to develop and execute strategies around AI technology, agentic AI, generative AI and LLMs.

“This press release contains certain statements concerning our future growth prospects, including our outlook for 2025, financial results and other forward-looking statements, as defined in the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995. These statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those in such forward-looking statements. These risks, uncertainties, and other factors include but are not limited to general economic conditions, any deterioration in the global economic environment and its impact on our clients, our ability to develop and successfully execute our business strategies, technological innovation, including AI technology and future uses of agentic AI, generative AI and large language models, and our ability to invest in new technologies and adapt to industry developments at sufficient speed and scale, our ability to effectively price our services and maintain pricing and employee utilization rates, general inflationary pressures and our ability to share increased costs with our clients, wage increases in locations in which we have operations, our ability to attract and retain skilled professionals, our ability to protect our and our clients’ data from security incidents or cyberattacks, the economic and other impacts of geopolitical conflicts and any related sanctions and other measures that have been or may be implemented or imposed in res”