Global Business Travel Group, Inc.GBTG

Egencia launched AI connector in Claude and expanded conversational AI.

“• Product innovation. Launched Egencia AI connector in Claude, one of the business travel industry's first agentic integrations enabling both travelers and enterprise AI agents to book and manage policy-compliant air and hotel transactions without leaving the tools they already work in. Also expanded Egencia's conversational AI into Google Chat and a conversational AI pilot in Microsoft Teams for Neo customers. Egencia integration with Concur Expense is now live for all customers.”

Global Business Travel launched next-gen Egencia powered by Agentic AI.

““Our financial performance and continued commercial progress in Q1 was strong. Our next-gen Egencia, powered by Agentic AI, and strategic alliance with SAP Concur on Complete are reshaping how enterprises manage travel and expense globally. Total New Wins Value of $3.4 billion and 96% customer retention demonstrate the strength of our offerings and customer relationships."”

Global Business Travel launched next-gen Egencia with Agentic AI capabilities.

“Product innovation. Advanced our AI initiatives and competitive positioning with launch of Complete and next-gen Egencia including enhanced user experience, Agentic AI capabilities and integration with Concur Expense.”

Company uses proprietary AI for virtual assistants, recommendations, insights, and coaches.

“Leading AI-Powered Platform: We use proprietary AI across our platform. Connected to one of the largest and richest travel datasets in the industry, our AI-powered solutions are built to enhance the traveler experience and operational efficiency, offer natural language virtual assistants, personalized recommendations, automatic rate optimization tools, and savings identification capabilities. In addition, our technology provides businesses enhanced traveler insights, competitive fare analysis, and advanced data analytics. We are systematically deploying next-generation AI technologies while maintaining rigorous governance and data security standards. In traveler care, AI coaches and knowledge assistants support our travel counselors and enhance operational insights. In finance, AI supports revenue assurance and contract reconciliation. In engineering, coding assistants improve development productivity and code performance. Additionally, AI tools enhance workplace productivity across our organization. We have now reached an inflection point for AI to accelerate value creation in three ways: revolutionize the customer experience, power the agentic transformation of B2B travel and reduce operating costs.”

Platform enables travel enhanced by Agentic AI, insights, data and personalized experience.

“In addition, we continue to implement focused, high-impact enhancements to our technology platform and solutions to continually improve our value proposition to our clients, travel suppliers and Partner Network. The platform has been developed in a way to not only enable our owned and operated technology, but to power the travel technology ecosystem offering a greater range of technology choices for our clients to meet their preferences and make the right strategic decisions for their program. And, when travelers need to talk to a person, they can always do so. This is part of our compelling offer: travel enhanced by Agentic AI, industry insights and data, and personalized experience, without forgetting this is an industry built on the need for people to meet in person. We believe the future is human, enabled by technology.”

CEO expresses confidence in fundamental AI advantages and plans to lead in agentic AI.

“Paul Abbott, Chief Executive Officer, stated: “Our upsized share repurchase authorization drives shareholder value with strong expected return on invested capital given the current share price. It also signals management’s confidence in our fundamental AI advantages and opportunities. We have set the foundation and have all the critical assets to lead in agentic AI and power the future of business travel with AI-enabled product innovation while delivering significant cost savings through AI-powered automation. We expect 2026 to be a transformational year for our business as we execute on our levers to unlock growth and productivity.””

CEO expresses confidence in fundamental AI advantages and plans to lead in agentic AI.

“Paul Abbott, Chief Executive Officer, stated: “Our upsized share repurchase authorization drives shareholder value with strong expected return on invested capital given the current share price. It also signals management’s confidence in our fundamental AI advantages and opportunities. We have set the foundation and have all the critical assets to lead in agentic AI and power the future of business travel with AI-enabled product innovation while delivering significant cost savings through AI-powered automation. We expect 2026 to be a transformational year for our business as we execute on our levers to unlock growth and productivity.””