GoHealth, Inc.GOCO

GoHealth plans continued investment in proprietary agentic AI and automation to lower costs and improve operations.

“• Technology and AI Investment: Continued targeted investment in built-for-purpose, proprietary agentic AI and automation to lower customer acquisition costs, improve year-one payback, reduce operational friction, and enable agents with more capacity to focus on top-of-license advisory work, while supporting a consumer-first approach by helping ensure members are matched with the plans that best meet their needs.”

GoHealth deployed AI agents to handle inbound calls more efficiently.

“Driven by artificial intelligence (“AI”) and automation, we continue to enhance our technology platform to improve operational efficiency, scalability and consumer engagement. Key initiatives in the second quarter include the launch of a web-based self-enrollment workflow and the deployment of AI agents to handle inbound calls more efficiently.”