IDT CORPIDT

net2phone offers AI Agent, an autonomous agentic solution, and other AI-powered workflow tools.

“net2phone: Provides businesses with workflow and communications solutions, many of which are powered by AI, that analyze, inform, and manage business processes for enhanced productivity. net2phone’s offerings include: netphone AI Agent, an autonomous agentic solution; Coach, an AI-powered performance and workforce intelligence tool designed for managers of sales, support, and customer-facing teams; Unite, a unified communications as a service (UCaaS) solution; and, UContact, a contact center as a service (CCaaS) solution. All of the above-stated solutions can leverage net2phone’s proprietary integration layer, called Integrate. Integrate is the bridge between net2phone’s widening product portfolio and third party CRM or workflow systems. net2phone’s offerings are available worldwide with a focus on solutions tailored by geography across key North and South American markets and by industry or business vertical;”

net2phone launched its AI Agent and Coach AI-driven workforce intelligence platform.

“net2phone launches net2phone AI Agent, a customizable, AI-powered workflow offering exceptional customer experiences across sales, support and administrative tasks, and Coach, an AI-driven workforce intelligence and coaching platform.”

AI and agentic AI are reshaping IDT's key markets and are embedded in its business processes.

“Across all of our significant businesses, AI is deeply embedded in core business processes: enhancing and speeding customer service, speeding software development, product testing and release, enhancing risk mitigation and compliance functions, and optimizing marketing and pricing. As important as these changes are to driving customer acquisition, improving retention rates and strengthening operating margins, AI and particularly agentic AI is also profoundly reshaping many of our key markets.”

net2phone introduced two proprietary agentic AI solutions to expand beyond communications.

“Customer expectations are evolving rapidly as AI capabilities expand, creating significant opportunities to develop and offer AI-powered capabilities that extend or replace our traditional solutions. For example, net2phone has introduced two proprietary agentic AI solutions in the past year that have expanded net2phone's value proposition beyond communications to a broader set of critical sales, process and administrative workflows. net2phone's sales process has evolved in tandem - transitioning from transactional to consultative as it helps businesses evaluate potential applications. We seek to leverage net2phone's experience and learnings to address market evolution across our businesses.”

net2phone AI Agent handles sales, support and administrative tasks across website, phone and chat.

“net2phone AI Agent : net2phone’s autonomous, customer-facing AI agent expertly handles both routine and complex sales, customer support and administrative tasks for customers across their website, phone, and chat channels. net2phone’s AI Agent can be reached via text or voice.”

net2phone sells uContact CCaaS which can be bundled with its AI Agent offerings.

“Contact Center as a Service (CCaaS) : net2phone offers robust and integrated cloud CCaaS solutions under its uContact brand. uContact provides omnichannel contact center solutions including workflows, forms, reports, dashboards, CRM alerts, and monitoring for inbound, outbound, or blended contact centers. uContact also offers gamification components to improve employee efficiency and engagement. uContact is sold either as a stand-alone offer or as a bundled solution with net2phone’s UCaaS, SIP Trunking and AI Agent offerings.”

net2phone enhanced its portfolio with native and standalone agentic AI solutions AI Agent and Coach.

“net2phone delivered another solid quarter as we enhanced our cloud communications portfolio with both native and standalone AI solutions for businesses across the globe. Our agentic AI solutions, AI Agent and Coach, combined with our new integration layer, enable customers to connect their everyday business applications and workflow tools with net2phone's suite of services. net2phone's AI tools and applications are driving nearly every conversation with our clients. That process is delivering new logos and accelerating accretive sales. net2phone is on track to surpass the $100 million ARR milestone in the current quarter and we expect continued topline expansion throughout fiscal 2027.”

net2phone offers AI Agent as an agentic AI service that automates customer interactions.

“The net2phone segment is an AI-powered business communications solutions provider focused on optimizing customer interactions, with a focus on small enterprise and mid-market customers across North and South America. net2phone’s key offerings include: UNITE - an AI-powered communications platform; uContact – an omnichannel contact center platform; AI Agent – an agentic AI service that automates customer interactions; and Coach AI – a provider of real-time agent guidance and conversational intelligence.”

net2phone earns revenue from AI Agent and Coach solutions recognized over time as services are provided.

“The Company earns revenue from contracts with customers primarily through the provision of retail telecommunications, mobile top-up, payment offerings, as well as wholesale international voice and SMS termination services. NRS generates revenue primarily from point-of-sale ("POS") terminal sales, Software as a Service ("SaaS") plans, payment processing, digital advertising, and data and analytics services, which are generally recognized at a point in time when control of the goods or services transfers, except for subscription services that are recognized over time. net2phone earns revenue primarily from cloud-based communications, unified communications as a service (“UCaaS”), contact center as a service (“CCaaS”) solution and AI Agent and Coach solutions, which are recognized over time as services are provided. BOSS Money and IDT Digital Payments revenues are recognized at a point in time when transactions are completed. Traditional Communications offerings consist primarily of minute-based, paid-voice services, with revenue recognized at a point in time as usage occurs.”

net2phone offers AI Agent and Coach priced by interaction credits as part of its subscription revenue.

“net2phone’s UNITE (UCaaS), and uContact (CCaaS) offerings are priced on a per-seat basis, with customers paying based on the number of users in their organization. net2phone AI Agent and Coach (an AI-based contact center performance optimization tool) offerings are priced according to fixed bundles of interaction credits. net2phone’s subscription revenue is its revenue in accordance with U.S. GAAP including its AI Agent bundle offering but excluding its equipment revenue and revenue generated by a legacy SIP trunking offering in Brazil. Trends and comparisons between periods for these metrics are used in the analysis of revenue, direct cost of revenue, and gross profit.”

net2phone segment includes its UCaaS, CCaaS, AI Agent and Coach solutions.

“The net2phone segment, which represented 7.7% and 7.3% of our total revenues in the three months ended April 30, 2026 and 2025, respectively, and 7.5% and 7.1% of our total revenues in the nine months ended April 30, 2026 and 2025, respectively, is comprised of net2phone’s communications and workflow solutions including its UCaaS, CCaaS, net2phone AI Agent and Coach solutions.”

Uncertain demand and risks around AI offerings like n2p AI Agent and n2p Coach AI could harm the company.

“AI technologies are complex, resource-intensive, and rapidly evolving. Market demand and acceptance of AI-driven customer-facing offerings, such as n2p AI Agent and n2p Coach AI, remain uncertain, and our product development efforts may not achieve widespread adoption or may be outpaced by competitors. Competitors with greater financial, technical, data, or distribution resources may gain an advantage in attracting and retaining AI talent and in acquiring training data and compute capacity, which could impair our ability to maintain competitive AI capabilities. If our AI solutions, or those of others in our industry, draw controversy due to their perceived or actual societal impact—such as generating biased, harmful, or misleading content—we may experience brand or reputational harm, competitive harm, or legal liability, which could slow user adoption of our products.”

net2phone offers AI Agent, an agentic AI service that automates customer interactions.

“The net2phone segment is an AI powered business communications solutions provider focused on optimizing customer interactions, with a focus on small enterprise and mid-market customers across North and South America. net2phone’s key offerings include: UNITE - an AI-powered communications platform; uContact – an omnichannel contact center platform; AI Agent – an agentic AI service that automates customer interactions; and Coach AI – a provider of real-time agent guidance and conversational intelligence.”

IDT warns of uncertain demand, competitive, reputational, and legal risks from its AI-driven offerings.

“AI technologies are complex, resource-intensive, and rapidly evolving. Market demand and acceptance of AI-driven customer-facing offerings, such as n2p AI Agent and n2p Coach AI, remain uncertain, and our product development efforts may not achieve widespread adoption or may be outpaced by competitors. Competitors with greater financial, technical, data, or distribution resources may gain an advantage in attracting and retaining AI talent and in acquiring training data and compute capacity, which could impair our ability to maintain competitive AI capabilities. If our AI solutions, or those of others in our industry, draw controversy due to their perceived or actual societal impact—such as generating biased, harmful, or misleading content—we may experience brand or reputational harm, competitive harm, or legal liability, which could slow user adoption of our products.”

IDT plans new agentic AI offering integrated with unified communications for SMBs after positive early results.

““net2phone’s bottom line continues to benefit from its strengthening gross margins and operating leverage, and this quarter we also got a boost from favorable foreign exchange rates. Looking ahead, our AI offerings are generating very positive customer reviews and increased spend. Based on these early results, we are readying a new offering — agentic AI seamlessly integrated with unified communications, with a go-to market strategy targeting both direct and channel sales to small-medium businesses.”

net2phone launched HIPAA-compatible agentic AI solution for healthcare providers and another for hospitality.

“net2phone launched a HIPAA-compatible agentic AI-solution for healthcare providers during 2Q26, and after the quarter close introduced another AI-powered solution specifically geared for the hospitality industry.”

net2phone offers AI Agent as an agentic AI service for customer interactions.

“The net2phone segment is an AI powered business communications solutions provider focused on optimizing customer interactions, with a focus on small enterprise and mid-market customers across North and South America. net2phone’s key offerings include: UNITE - an AI-powered communications platform; uContact – an omnichannel contact center platform; AI Agent – an agentic AI service that automates customer interactions; and Coach AI – a provider of real-time agent guidance and conversational intelligence.”

Risks around uncertain demand, talent, and potential harm from AI solutions including n2p AI Agent.

“AI technologies are complex, resource-intensive, and rapidly evolving. Market demand and acceptance of AI-driven customer-facing offerings, such as n2p AI Agent and n2p Coach AI, remain uncertain, and our product development efforts may not achieve widespread adoption or may be outpaced by competitors. Competitors with greater financial, technical, data, or distribution resources may gain an advantage in attracting and retaining AI talent and in acquiring training data and compute capacity, which could impair our ability to maintain competitive AI capabilities. If our AI solutions, or those of others in our industry, draw controversy due to their perceived or actual societal impact—such as generating biased, harmful, or misleading content—we may experience brand or reputational harm, competitive harm, or legal liability, which could slow user adoption of our products.”

net2phone began offering its AI agent to customers and added Coach AI solution.

“During the quarter, net2phone began offering its AI agent to both our existing and new customers, and added our Coach AI solution at the quarter’s end. Increasingly, our customers are ordering multiple net2phone offerings to enhance their operations and streamline workflows. As a result, we have pivoted from stand-alone product offerings to holistic solutions comprised of multiple offerings tailored to customers’ communications and workflows. This approach plays to net2phone’s product and distribution strengths, and we are very excited about the potential as we continue to add AI solutions.”

net2phone realized first sales of its AI agent and launched Coach AI coaching agent.

“In 1Q26, net2phone realized the first sales of its AI agent, and, at quarter’s end, launched its AI coaching agent, Coach .”

net2phone develops and deploys AI agent and Coach solutions with 10% of sales conversations now including an AI agent.

“At net2phone, we are excited by the potential we see in the marketplace of AI agentic offerings and the progress we have made to date in developing and deploying solutions. Already, approximately 1 in 10 of our sales conversations includes an AI agent. In fiscal 2026, we will focus on building out net2phone AI Agent and Coach , our data-driven AI coaching agent, and deploying tailored solutions for specific industry verticals and other opportunities. With this investment, we believe that by year end, 30% or more of our sales will include one or both of our AI solutions, even as we continue to steadily expand our base of UCaaS and CCaaS customers.”

BOSS Money integrates its AI agent with WhatsApp for queries, transfers and status checks.

“After achieving the highest average app store rating of the eighteen digital money transfer providers surveyed by FXC Intelligence in its 2025 customer satisfaction ranking, BOSS Money is extending its reach and further enhancing the user experience through an integration with WhatsApp, meeting customers on the dominant channel for cross border communications. The integration, which will launch in the coming weeks, will enable customers to query BOSS Money’s AI agent about destinations and rates, seamlessly initiate money transfers, and check on status of transfers, all from within WhatsApp.”

net2phone deploys scalable AI agents for sales, support and administrative automation.

“net2phone’s AI Agent , named a 2025 AI Agent Product of the Year Award winner by TMCnet, is earning strong praise from customers. net2phone’s AI agents are scalable and cost-effective solutions for automating routine operations across sales, support, and administrative functions.”

net2phone offers UCaaS, CCaaS and autonomous agentic solutions including Coach and AI Agent.

“net2phone: Provides businesses with AI-powered communications solutions that analyse, inform, and manage communications for enhanced productivity. net2phone’s offerings include unified communications as a service (UCaaS), contact center as a service (CCaaS), and autonomous agentic solutions, net2phone Coach and net2phone AI Agent. net2phone’s services are available worldwide with a focus on North and South America;”

net2phone launched its AI Agent and Coach platforms in 2025.

“2025 – net2phone launches net2phone AI Agent, a customizable, AI-powered offering delivering exceptional customer experiences across sales, support and administrative tasks, and Coach, an AI-driven workforce intelligence and coaching platform.”

net2phone offers uContact CCaaS that can be bundled with its AI Agent offerings.

“Contact Center as a Service (CCaaS) : net2phone offers robust and integrated cloud CCaaS solutions under its uContact brand. uContact provides omnichannel contact center solutions including workflows, forms, reports, dashboards, CRM alerts, and monitoring for inbound, outbound, or blended contact centers. uContact also offers gamification components to improve employee efficiency and engagement. uContact is sold either as a stand-alone offer or as a bundled solution with net2phone’s UCaaS, SIP Trunking and AI Agent offerings.”

net2phone offers an autonomous customer-facing AI agent for sales, support and administrative tasks.

“net2phone AI : net2phone’s autonomous, customer-facing AI agent expertly handles both routine and complex sales, support and administrative tasks for customers across their website, phone, and chat channels. net2phone’s AI Agent can be reached via text or voice.”

net2phone is developing direct-to-end-user marketing of its AI Agent and Coach offerings.

“net2phone is developing direct to end-user capabilities to market primarily its AI offerings, net2phone AI Agent and Coach, in the small and medium-sized business market.”

net2phone plans further development and distribution of its AI Agent and Coach.

“Further development and distribution of net2phone AI Agent and net2phone Coach through both indirect and direct channels.”

net2phone began offering AI Agents this quarter for customer efficiency and is preparing to launch Coach.

“net2phone continued its steady progress with balanced growth in the U.S., Brazil, and Mexico. The team has done a great job growing its business while holding the line on overhead. net2phone’s Adjusted EBITDA margin reached 15% in 3Q25. net2phone began to offer its AI Agents this quarter and customers are already seeing the benefits, including enhanced efficiency. Even as we deploy AI Agents refined for specific market verticals, we are preparing to launch another AI-powered service which internally we refer to as ‘Coach.’ We think that it will be very successful.”

net2phone began deploying AI Agents as virtual assistants for sales, support, and administrative tasks.

“In 3Q25, net2phone began to deploy AI Agents, scalable virtual assistants providing exceptional customer experiences across sales, support, and administrative tasks. AI Agents have the potential to become significant revenue growth drivers in the coming quarters.”

net2phone launched its virtual AI agent which is used internally by teams to improve customer interactions and reduce costs.

““net2phone continued its expansion led by further growth in the U.S. market. We are especially excited about last week’s launch of net2phone’s virtual AI agent. It has been very well received by our internal BOSS and NRS teams that are using it with great success to enhance the quality and consistency of customer interactions while reducing costs. We are confident that net2phone clients will find that it provides them with great value right out of the gate. Moreover, as they build with our AI agent, it will provide clients with increasingly sophisticated, tailored solutions that add value across disparate functions within their organizations.”

Net2phone launched its AI agent virtual assistant for sales, support and administrative tasks.

“Following the quarter close, net2phone launched its AI agent, a scalable virtual assistant providing exceptional customer experiences across sales, support, and administrative tasks.”