LIVEPERSON INCLPSN

Transaction unites capabilities across agentic AI for combined enterprise customer base.

“Creates a More Complete Platform with Greater Scale: The transaction would unite complementary capabilities across voice, digital engagement, agentic AI and AI assurance. The combined customer base includes 25 of the Fortune 100, creating one of the conversational AI sector’s most comprehensive enterprise customer footprints and significant opportunities to introduce additional capabilities across the companies’ existing customer bases.”

Syntrix AI agent evaluation platform was commercially launched on March 3 2026.

“Syntrix was commercially launched on March 3, 2026 as an AI agent evaluation and live agent training platform. While LivePerson recognized Syntrix as a significant innovation, Syntrix is still an early-stage commercial initiative and its long-term contribution would be dependent on customer adoption, continued investment, distribution and successful execution. In evaluating the transaction with SoundHound and evaluating LivePerson’s prospects on a standalone bases, LivePerson considered Syntrix as an asset whose value could be unlocked and enhanced under an omnichannel voice/digital framework within SoundHound.”

LivePerson offers Syntrix platform to test and launch customer-facing AI agents.

“Syntrix. Syntrix, introduced in November 2025, is our simulation and evaluation platform that allows brands to launch customer-facing AI agents with confidence and validate human agent readiness at scale. Conversation Simulator, the first capability within the Syntrix platform, enables enterprises to test, evaluate, and validate AI behavior by identifying drift and failures before they reach real customers.”

LivePerson observes growing enterprise demand for AI agents and orchestration.

““We continue to observe growing enterprise demand for AI agents and orchestration,” said John Collins, LivePerson’s CFO and COO. “While this demand has introduced new deal complexity associated with AI risk and compliance, this development aligns with LivePerson’s focus on AI guardrails and its track record as a trusted partner in regulated industries.””

LivePerson reports increasing demand for AI agents and orchestration.

““We are seeing increasing demand for AI agents and AI orchestration, traction for LivePerson as a leading solution for large enterprises in regulated industries, and growing interest from partners as three key themes influencing our results and validating our strategy. With three consecutive quarters of sequential bookings growth and improvement in other key commercial metrics, we expect to see continued improvement in the business in 2025,” said CFO and COO John Collins.”