Lumen lists future AI powered agent assist and agentic AI integrations.
“© 2025 Lumen Technologies. All Rights Reserved. 9 UC&C integrations (Future) • Teams Direct Routing • Operator Connect • Integration for Lumen PSTN Cloud Communications Platform PSTN CCaaS integrations (Future) • CRM/ ticketing • Workforce optimization • AI powered agent assist • Omnichannel orchestration Lumen Cloud Communications offerings • Lumen Cloud Voice (Essentials, Plus, Premium) • Lumen Cloud SIP • Lumen Specialty Lines CPaaS and AI Integration (Future) • SMS, RCS • Agentic / Conversational AI Lumen Cloud Communications (LCC) Platform”