Bank has 75% employee AI tool access and agentic capabilities.
“AI Pathways Enhance the Way We Work 20 Pathway 1: Enterprise Productivity Pathway 2: Vendor-Embedded AI Pathway 3: Build Differentiated AI Capabilities ‘AI Factory’ Scale AI-tools adoption to drive productivity via training, broader access, practitioner communities and agentic capabilities • Approximately 75% of employee base with access to AI tools • More than 150 employee-developed AI solutions demonstrate growing adoption of automation and analytics capabilities • Faster process to support early underwriting analysis / screening for commercial loans Accelerate adoption of vendor-embedded AI for consistency, scale & security • 20% reduction in call transfers and improved first-call resolution through better customer routing • 100% of developers use AI to accelerate software development and productivity across key engineering activities • Accelerated and automated data review for onboarding large volume of mortgage loans Establish the AI Factory – a secure, enterprise platform enabling rapid prototyping and deployment of differentiated solutions • Building an enterprise AI platform to support scalable, consistent deployment of AI solutions • Implementing automated controls verification across technology software development and deployment • Enhancing AI-enabled fraud investigation processes to streamline case review and documentation Improved Customer Experience Employee Experience & Productivity Improved Risk Management”