OOMA INCOOMA

Ooma incorporates internally developed and third-party AI solutions including AI agents into products.

“We have and will continue to incorporate both internally developed and third-party AI solutions into our products and services, including call transcription, call answering, and receptionist services. We are also increasingly using third-party AI technologies internally in our business. AI technologies are complex and rapidly evolving, and the successful integration of new and emerging AI technologies, such as generative AI, automated speech recognition, text-to-speech, natural language processing, and AI agents into our products and services will require additional investment, and the development of new approaches and processes, which could be costly and may increase our expenses, yet we may not realize the desired or anticipated benefits from AI in a timely or cost-effective manner.”

Ooma warns of risks from its and vendors' use of AI including generative AI and AI agents.

“Use of AI tools by us or our third-party vendors could also result in unintended consequences. For example, AI algorithms, generative AI, automated speech recognition, text-to-speech, natural language processing, and AI agents that we and our third-party vendors use may be flawed or may be based on datasets that are biased or insufficient. Such AI tools may also fail to perform as intended, or may operate in ways that are inconsistent with our policies, customer expectations, contractual commitments, or legal obligations. Inaccuracies from relying on AI tools could lead to errors in our decision-making, product development, or other business activities. Any disruption or failure in our or our third-party vendors’ AI systems or infrastructure could result in delays or errors in our operations, which could harm our business, reputation, financial condition and results of operation. In addition, any latency, disruption, or failure in AI tools or infrastructure incorporated into our business could result in security vulnerabilities, delays, or errors in our offerings. Our use of third-party AI tools may expose confidential, proprietary, personal, or customer information if not properly governed. Further, the incorporation of AI-powered features into our products and services may subject us to new or enhanced governmental or regulatory scrutiny, data privacy and information security laws, litigation, including class-action suits, confidentiality or security risks, ethical concerns”