PNC developed new online banking using Agentic AI and plans new mobile banking launch.
“6 Investing to Drive Primacy and Improve Experiences Across Channels Note: YoY = year-over-year. NPS = net promotor score. Households = consumer DDA households. Footnotes are presented on slide 14. Digital Experience Debit Card Direct Deposit In the Branches 77% of households are digitally active1 70% of households with active debit card3 76% of households with direct deposit Differentiating through personal touch New Card Suite Launched in 2025 Digital Direct Deposit Launched in 2025 New Online Banking Launched in 2025 Digital Instant Issuance Capability Added Cumulative Switches Since Launch in May 2025 New Mobile Banking Launching in 2026 Improved sales experience and personalization Modern design and architecture Developed using Agentic AI Branch Channel NPS 3k 15k 24k 35k 42k ~50k May Jun Jul Aug Sep Oct 71 81 2022 2023 2024 YTD 2025 +10pts +7% YoY Total Active Mobile Users2 +7% YoY Total Purchase Volume Significant Investment in Our People Hospitality Training for All Employees 100% of Branches Renovated by 2029 Addition of Client-Focused Amenities”