Workers’ Compensation Insurance segment uses AI agents to manage key tasks and reduce costs.
“• Facing challenging market conditions due to medical cost inflation and claims severity that impacted results, the Workers’ Compensation Insurance segment successfully adopted new tools, such as improved underwriting processes, a new physical therapy network and use of AI agents to manage key tasks, that will allow that business to reduce costs over time. The Workers’ Compensation Insurance segment Non-GAAP operating ratio improved from the prior year, largely due to the stronger contribution of the consolidated net investment income ratio.”