Ribbon Communications Inc.RBBN

Ribbon is at the intersection of AI adoption by service providers and integration of voice into agentic AI platforms.

“Ribbon Communications Inc. ("Ribbon" or the "Company") is a leading global provider of communications technology to service providers and enterprises. The Company provides a broad range of software and high-performance hardware products, network solutions, and services that enable the secure delivery of data and voice communications, and high-bandwidth networking and connectivity for residential consumers and for small, medium, and large enterprises and industry verticals such as finance, education, government, utilities, and transportation. Ribbon’s mission is to create a recognized global technology leader that provides network solutions that are scalable, elastic and cloud-centric, enabling the secure exchange of information. The Company is at the intersection of the adoption of Artificial Intelligence (“AI”) by service providers and enterprises addressing the rapid growth in fiber connectivity and integration of voice capabilities into Agentic AI platforms. The Company is headquartered in Plano, Texas, and has a global presence with research and development, or sales and support locations in over 30 countries around the world.”

Ribbon is at the intersection of AI adoption by service providers and integration of voice into agentic AI platforms.

“We are a leading global provider of communications technology to service providers and enterprises. We provide a broad range of software and high-performance hardware products, network solutions, and services that enable the secure delivery of data and voice communications, and high-bandwidth networking and connectivity for residential consumers and for small, medium, and large enterprises and industry verticals such as finance, education, government, utilities, and transportation. Our mission is to create a recognized global technology leader providing cloud-centric solutions that enable the secure exchange of information, with unparalleled scale, performance and elasticity. We are at the intersection of the adoption of Artificial Intelligence (“AI”) by service providers and enterprises addressing the rapid growth in fiber connectivity and integration of voice capabilities into agentic AI platforms. We are headquartered in Plano, Texas, and have a global presence with research and development or sales and support locations in over thirty countries around the world.”

Ribbon supports customer autonomous networks using AIOps and Agentic AI technologies.

“Ribbon Communications (Nasdaq: RBBN) is a global provider of voice communications software, IP routing, and optical networking to mobile and wireline service providers, enterprises, critical infrastructure and defense sectors. We support our customers’ Path to Autonomous Networks by leveraging the latest AIOps automation platforms and Agentic AI technologies, helping them deliver better customer experiences, reduce operational costs, and achieve sustainable growth. To learn more about Ribbon, visit rbbn.com .”

Ribbon provides infrastructure relevant as AI agents increase traffic and security needs.

“6 Secure Communications Expertise 2 The Trusted Infrastructure For Mission - critical Communications • Mission - critical deployments across telecom, enterprise and defense/Government networks • 1,000+ global customers and decades - long relationships • High - switching costs driven by network integration and operational dependency • Proven reliability supporting real - time communications • Carrier - grade voice, security and routing capabilities built over decades • Trusted to secure and orchestrate real - time communications across complex environments • Increasingly relevant as AI agents drive greater traffic and, security and compliance requirements Deeply Embedded Infrastructure 1 Long - Term Customer Entrenchment 3 • 20+ year relationships with many of the world’s leading service providers and enterprises • Deep operational integration creates recurring revenue and strong renewal rates • Trusted advisor status for network modernization and mission - critical communications Ribbon provides the secure voice, orchestration, networking and observability infrastructure required for AI - driven real - time interactions at global scale 6”

Ribbon positions itself at the center of the AI communications ecosystem including AI agents.

“8 Ribbon at the Center of the AI Communications Ecosystem AI Agents Networking Rural Data Center Interconnect (DCI) Security Enterprise Voice & Carriers”

Ribbon enables AI voice and data center connectivity with AIOps, automation, and partnerships for agentic AI.

“9 Enabling AI Voice Data Center Connectivity AIOps and Automation • Faster Outcomes: Low code/ no code applications • Unified Observability: Across layers 0 - 7 • Open and Multi - vendor: No vendor lock - in • End - to - End Automation: AIOps, DevOps & SecOps • Securing connectivity to voice Agents • Global voice traffic management • Easy to deploy and scale in public cloud • Key industry partnerships to voice - enable Agentic AI platforms at massive scale Global Engagements • Demand to interconnect AI DCs across regions • Scale - Across leveraging 800G optical portfolio Positioned for Multiple AI Growth Vectors”

Ribbon is positioned to support AI-agent contact centers with a Salesforce deployment as proof point.

“11 Agentic AI - Transforming Communications Infrastructure Stack • AI will massively increase voice interactions • We are in the beginning of a 5 – 10 - year cycle of AI agents • Ribbon is ideally suited to support migration to AI - agent contact centers • Salesforce deployment is a market - leading proof point • Ribbon already has a 5 - year investment in a cloud native SBC with automation Shifting from Human Capital Constraints to Compute Capacity Person to Person Person to AI Agent AI Agent to AI Agent Call Volumes Time”

Ribbon deploys cloud-native SBCs, PSX, and Call Trust on AWS to secure Agentforce AI agents.

“12 Securing the Agentic AI Voice Tech Stack Ribbon’s cloud - native SBCs, PSX (for centralized call routing), and Call Trust elements, deployed globally on AWS, serve as the foundation for Agentforce calling Telecom Services Call Routing, Security, Analytics & Fraud Mitigation Agentforce Application AI Agents (elastic scaling) Public Cloud Customer Experience – Natural Language Processing requires high - fidelity voice Resiliency - Provides automated global management of call traffic avoids local issues Threat Protection – Thwarts DOS attacks and protects Agentforce Customer Engagement – Mitigate robocalling and spoofing Ribbon uniquely delivers the elastic scalability and public cloud deployment model required for AI Agents”

Ribbon's first public customer Optimum uses its AIOps and autonomous networking applications.

“13 Autonomous Networking & AIOps Design, Deployment, Management, Troubleshooting, and Optimization Agentic AI Platform • Seamlessly integrates AI capabilities • Changes the economics of deploying and running networks • Reduces deployment timelines and delivers customizable automation across network lifecycles. • Leverages Ribbon’s Layer 0 to 7 expertise • First public customer: Optimum Out - of - the - box applications: • Ribbon Analytics • Muse - Network Orchestration • RAMP - Network Manager • LEAP - Test Automation Acumen Apps Acumen Builder Business outcome development platform A low - code/ no - code Innovation Engine More Agility Faster Deployments Lower Opex”

Ribbon is at the intersection of AI adoption by service providers integrating voice into Agentic AI platforms.

“Ribbon Communications Inc. ("Ribbon" or the "Company") is a leading global provider of communications technology to service providers and enterprises. The Company provides a broad range of software and high-performance hardware products, network solutions, and services that enable the secure delivery of data and voice communications, and high-bandwidth networking and connectivity for residential consumers and for small, medium, and large enterprises and industry verticals such as finance, education, government, utilities, and transportation. Ribbon’s mission is to create a recognized global technology leader that provides network solutions that are scalable, elastic and cloud-centric, enabling the secure exchange of information. The Company is at the intersection of the adoption of Artificial Intelligence (“AI”) by service providers and enterprises addressing the rapid growth in fiber connectivity and integration of voice capabilities into Agentic AI platforms. The Company is headquartered in Plano, Texas, and has a global presence with research and development, or sales and support locations in over 30 countries around the world.”

Ribbon is at the intersection of AI adoption by service providers integrating voice into agentic AI platforms.

“We are a leading global provider of communications technology to service providers and enterprises. We provide a broad range of software and high-performance hardware products, network solutions, and services that enable the secure delivery of data and voice communications, and high-bandwidth networking and connectivity for residential consumers and for small, medium, and large enterprises and industry verticals such as finance, education, government, utilities, and transportation. Our mission is to create a recognized global technology leader providing cloud-centric solutions that enable the secure exchange of information, with unparalleled scale, performance and elasticity. We are at the intersection of the adoption of Artificial Intelligence (“AI”) by service providers and enterprises addressing the rapid growth in fiber connectivity and integration of voice capabilities into agentic AI platforms. We are headquartered in Plano, Texas, and have a global presence with research and development or sales and support locations in over thirty countries around the world.”

Ribbon supports customer autonomous networks using AIOps platforms and Agentic AI technologies.

“Ribbon Communications (Nasdaq: RBBN) is a global provider of voice communications software, IP routing, and optical networking to mobile and wireline service providers, enterprises, critical infrastructure and defense sectors. We support our customers’ Path to Autonomous Networks by leveraging the latest AIOps automation platforms and Agentic AI technologies, helping them deliver better customer experiences, reduce operational costs, and achieve sustainable growth.”

Ribbon gains traction with Acumen AIOps platform and collaborates with AWS for Agentic and AI voice capabilities.

“Mr. McClelland continued, “We were particularly pleased by several new Data Center Interconnect wins in the first quarter, as well as multiple new secure private optical network awards supporting major energy producers and distributors in multiple countries. Importantly, we are gaining traction with our Ribbon Acumen TM AIOps platform with several new customer engagements and a growing pipeline of POCs. Furthermore, we believe our recent Strategic Collaboration Agreement with Amazon Web Services further strengthens our leadership position in cloud-native communications infrastructure to enable Agentic and AI voice capabilities.””

Ribbon supports customer autonomous networks using AIOps platforms and Agentic AI technologies.

“Ribbon Communications (Nasdaq: RBBN) is a global provider of voice communications software, IP routing, and optical networking to mobile and wireline service providers, enterprises, critical infrastructure and defense sectors. We support our customers’ Path to Autonomous Networks by leveraging the latest AIOps automation platforms and Agentic AI technologies, helping them deliver better customer experiences, reduce operational costs, and achieve sustainable growth.”

Ribbon is at the intersection of AI adoption by service providers integrating voice into agentic AI platforms.

“We are a leading global provider of communications technology to service providers and enterprises. We provide a broad range of software and high-performance hardware products, network solutions, and services that enable the secure delivery of data and voice communications, and high-bandwidth networking and connectivity for residential consumers and for small, medium, and large enterprises and industry verticals such as finance, education, government, utilities, and transportation. Our mission is to create a recognized global technology leader that provides network solutions that are scalable, elastic and cloud-centric, enabling the secure exchange of information. We are at the intersection of the adoption of Artificial Intelligence (“AI”) by Service Providers and Enterprises addressing the rapid growth in fiber connectivity and integration of voice capabilities into Agentic AI platforms We are headquartered in Plano, Texas, and have a global presence with research and development or sales and support locations in over 30 countries around the world.”

Ribbon describes how agentic AI-based agents can mimic human decision-making for customer service.

“Personal assistants such as Alexa or Siri introduced us to Natural Language Processing (NLP). Voice-enabled agents offer a similar level of ease of use but operate at a far different skill level. Agentic AI-based agents can mimic human-like decision-making and manage complex conversations in real time. Agentic AI-based agents provide the natural dialogue required for customer service applications in contact centers.”

Ribbon states agentic AI agents have potential to disrupt the traditional contact center business model.

“Agentic AI-based agents have the potential to disrupt the traditional contact center business model in a significant way. Unlike human agents, they can be deployed in the cloud, including sovereign clouds. That means they can elastically scale to meet changing demand, operating at low or no cost when idle and instantly available to serve an unlimited number of customers. The only limitations are the scale of the cloud infrastructure and the availability of high-quality voice or data connectivity to the end user.”

Ribbon is partnering with AI application providers to interface their platforms with voice networks.

“We are partnering with other AI application providers and enabling them to interface their AI platform with existing voice networks. Ribbon voice and data solutions are critical to delivering high-quality voice and low-latency data for the voice-enabled AI agent platforms seeking to disrupt the traditional contact center market.”

Ribbon is enabling agentic AI platforms to interface with voice services through secure cloud APIs.

“Enabling Agentic AI platforms to interface with traditional voice communication services thru secure Cloud APIs.”

Ribbon Acumen is a cloud-native AIOps and Automation platform with agentic orchestration for autonomous networks.

“Ribbon Acumen is a network-agnostic, cloud-native AIOps and Automation platform that enables communications service providers and enterprises to accelerate their path to an autonomous network. By combining real-time data observability, analytics, AIOps, and agentic orchestration capabilities, Acumen enables customers to automate the operation of their multi-vendor networks, reducing management complexity and costs and improving customer experiences.”

Ribbon launched and initially deployed its Acumen AIOps platform with a U.S. service provider.

“Mr. McClelland continued, “I am also excited about our innovation pipeline. During the third quarter, we announced the launch and initial deployment of our Acumen AIOps platform with a leading U.S. service provider. Acumen is a powerful new AIOps and automation platform designed to help service providers and enterprises navigate the complexities of today's challenging operational environment and accelerate their transition to autonomous networks. Beyond AIOps, our Cloud & Edge portfolio is becoming increasingly strategic to our customers as they bring voice-enabled Agentic AI capabilities to their offerings including some of the largest global technology and software companies.””