TWILIO INCTWLO

Twilio notes attacks facilitated or enhanced by AI including agentic AI and deep fakes.

“• attacks facilitated or enhanced by AI, including agentic AI and deep fakes; and”

Twilio describes distinct risks from deployment of agentic AI systems that autonomously execute tasks.

“The deployment of agentic AI — systems that autonomously execute multi-step tasks — introduces risks that are distinct from those of traditional AI features resulting from unintended or unauthorized actions that disrupt our internal operations and service delivery or create unknown or unexpected compliance risks. These risks may be difficult to monitor or prevent given the autonomous nature of such systems.”

Twilio states AI agents on its platform may facilitate fraud at scale evading controls.

“Many of the foregoing activities are increasingly being facilitated or enhanced by AI and other evolving technologies. AI agents operating through our platform have the potential to facilitate communications and fraudulent schemes with a scale, speed and sophistication that may evade existing fraud and compliance controls or evolve faster than controls can evolve to match, violate carrier policies, or breach applicable law.”

Twilio CEO states the platform powers both humans and AI agents working side by side.

““We are in a powerful new chapter at Twilio, marked by another quarter of organic growth acceleration as well as record profitability and free cash flow,” said Khozema Shipchandler, CEO of Twilio. “At SIGNAL, we unveiled a revamped Twilio platform giving customers the building blocks they need to power rich, lifelong conversations. In a world where humans and AI agents increasingly work side by side, Twilio is providing the infrastructure to power them both.””

Twilio identifies attacks facilitated by AI including agentic AI and deep fakes as a risk.

“• attacks facilitated or enhanced by AI, including agentic AI and deep fakes; and”

Twilio highlights distinct risks from deployment of agentic AI systems that autonomously execute tasks.

“The deployment of agentic AI — systems that autonomously execute multi-step tasks — introduces risks that are distinct from those of traditional AI features resulting from unintended or unauthorized actions that disrupt our internal operations and service delivery. These risks may be difficult to monitor or prevent given the autonomous nature of such systems.”

Twilio notes AI agents on its platform may enable fraud at scale evading controls.

“Many of the foregoing activities are increasingly being facilitated or enhanced by AI and other evolving technologies. AI agents operating through our platform have the potential to facilitate communications and fraudulent schemes with a scale, speed and sophistication that may evade existing fraud and compliance controls or evolve faster than controls can evolve to match, violate carrier policies, or breach applicable law.”

Twilio provides free support to customers including through its AI agents.

“All customers receive free support, including through our AI agents, Help Center Assistant, customer service representatives and access to technical documentation. We also maintain a status page on our website that provides real-time updates on any known incidents, outages or degradation on our API platform and external carrier connections. Customers can also sign up to receive automatic updates and notifications without needing to contact customer support. Furthermore, customers can engage with the wider Twilio community for guidance and assistance in resolving API-related issues.”

Twilio acquired Stytch, an identity platform for AI agents.

“On November 14, 2025, the Company acquired all outstanding shares of Stytch, Inc. (“Stytch”), an identity platform for AI agents based in San Francisco, California, for a purchase price of $ 104.1 million paid in cash, or $ 58.5 million net of cash acquired.”

Twilio agreed to acquire Stytch, an identity platform for AI agents.

“On October 30, 2025, we entered into a definitive agreement to acquire Stytch, Inc., an identity platform for AI agents. We expect the transaction to close in the fourth quarter of 2025, subject to customary closing conditions.”

Twilio agreed to acquire Stytch, an identity platform for AI agents.

“On October 30, 2025, Twilio entered into a definitive agreement to acquire Stytch, Inc., an identity platform for AI agents that’s built for developers. Stytch’s developer-focused team and proven modern authentication technology will augment Twilio’s platform roadmap. Twilio expects the transaction to close in mid-November, subject to customary closing conditions.”