AI agent disclosures in SEC filings, deployment confirmed
As of 2026-08-10, UPWORK, INC (UPWK) disclosed AI-agent language in 5 SEC filings since 2025-08-06, including 3 excerpts describing its own deployment of AI agents (source: Agentic 10-K, from SEC EDGAR).
Customer service, HR & recruiting
5 filings since 2025-01-01. All EDGAR filings (opens in a new tab)
Stage and function are keyword-rule labels, not the company’s words.
Sentences copied from the filings, whitespace normalised.
“• Ramped up usage of customer service AI agent Upwork Assist, expanding from chat to voice channels, with pilot program already reaching 80%+ adoption, empowering frontline teams to handle more complex inquiries with AI-augmented efficiency.”
“• Launched Upwork’s Model Context Protocol (MCP) server, allowing clients and freelancers to direct AI agents to find talent, source opportunities, and help manage work on Upwork's marketplace from within the tools and workflows they already use.”
“• companies offering AI agents and tools that automate specific job functions, workflows, or knowledge work tasks;”
Upwork launched Model Context Protocol server to direct AI agents for talent and work management.
“• Launched Upwork’s Model Context Protocol (MCP) server, allowing clients and freelancers to direct AI agents to find talent, source opportunities, and help manage work on Upwork's marketplace from within the tools and workflows they already use.”
Lists companies offering AI agents and tools that automate job functions as a competitive factor.
“• companies offering AI agents and tools that automate specific job functions, workflows, or knowledge work tasks;”
Competitors include companies offering AI agents that automate job functions and workflows.
“• companies offering AI agents and tools that automate specific job functions, workflows, or knowledge work tasks;”
Clients hire AI specialists on Upwork including in AI Agents skills.
“• Clients are turning to Upwork to hire AI specialists across 365+ different skills, including AI Agents, AI Model Tuning & Integration, and Natural Language Processing. GSV in Prompt Engineering subcategory grew 51% year-over-year.”
Upwork ramped up its customer service AI agent Upwork Assist to voice channels with 80% pilot adoption.
“• Ramped up usage of customer service AI agent Upwork Assist, expanding from chat to voice channels, with pilot program already reaching 80%+ adoption, empowering frontline teams to handle more complex inquiries with AI-augmented efficiency.”
Upwork clients hire AI specialists including for AI Agents skills.
“• Clients are turning to Upwork to hire AI specialists across 365+ different skills, including AI Agents, AI Model Tuning & Integration, and Natural Language Processing. GSV in Prompt Engineering subcategory grew 51% year-over-year.”
Upwork ramped up usage of its customer service AI agent Upwork Assist.
“• Ramped up usage of customer service AI agent Upwork Assist, expanding from chat to voice channels, with pilot program already reaching 80%+ adoption, empowering frontline teams to handle more complex inquiries with AI-augmented efficiency.”