WNS (HOLDINGS) LTDWNS

WNS CEO quote on joining Capgemini to build in the era of generative and agentic AI.

““Our teams are looking forward to beginning this next chapter, joining forces with Capgemini to create a global powerhouse and build something truly transformative in the era of generative and agentic AI,” said Keshav R. Murugesh, CEO of WNS. “The next wave of transformation will be driven by intelligent, domain and industry-centric operations, delivering efficiency and agility through hyper-automation for superior business outcomes. Our shared values and culture will make for a seamless integration, enabling us to unlock exciting opportunities and long-term value for our clients, employees, partners, and communities.””

Capgemini CEO quote on shared vision of agentic AI to transform client operations.

““Capgemini and WNS share a common vision of the potential of agentic AI to transform our clients’ business operations,” comments Aiman Ezzat, CEO of Capgemini. “By combining Capgemini’s global reach, strategy and transformation capabilities, technology and AI leadership with WNS’s industry expertise and platforms, we’re uniquely positioned to help our clients reinvent their business processes end-to-end and lead in their market. We can now move forward in building together a global leader in Intelligent Operations. I am delighted to welcome WNS’ employees to the Group.””

Acquisition creates leader in Intelligent Operations using Gen AI and Agentic AI.

“Transaction rationale ▪ The largest opportunity for global organizations to create value with Gen AI and Agentic AI lies in the fundamental transformation of their operations and business processes. It will attract a significant share of their AI investments as they seek to become AI-powered companies to lead their market Creation of a ▪ This is creating demand for a new type of business process services: Intelligent Operations. It addresses clients’ goal leader in of efficiency, speed and agility through process hyper-automation, while significantly improving business outcomes by Intelligent combining data, AI and digital Operations ▪ Intelligent Operations answers these business needs, providing a consulting-led approach to transform and operate horizontal and vertical business processes leveraging Gen AI and Agentic AI ▪ Strengthen Capgemini as a business and transformation partner ▪ Seize the opportunity in the fast-growing, high-value Intelligent Operations market Strategic ▪ Leverage the full scope of Capgemini’s capabilities and its investments in Data, Gen AI and Agentic AI opportunity ▪ Reinforce Capgemini in a high-growth, resilient market Accretive to the top and bottom lines (1) ▪ 2026: 4% normalized EPS accretion pre-synergies ▪ 2027: 7% normalized EPS accretion post-synergies Value creation Revenue and cost synergies ▪ Annual run-rate revenue synergies €100-140m to be achieved by the end of 2027 ▪ Annual run-rate cost synergies €50-70m to be achieved by the end ”

Enterprises will focus AI investments on transforming business processes with Gen AI and Agentic AI.

“Enterprises are increasing their investments in Gen AI 81% >50% 71% of firms say that Gen AI is of Gen AI models deployed of service companies CEOs going to transform their by 2027 will be tailored to believe Gen AI will change To become AI-powered industry specific industries or the way their company functions creates, delivers and businesses, enterprises Capgemini captures value Research in the next 3 years Institute will focus a significant share of their AI investments A significant part of this investment will be focused on transforming to transform business functions and processes business processes 1 Leading firms AI investments will be focused on INVENT DEPLOY RESHAPE with Gen AI & Agentic AI Company-level innovation Individual- Process-level productivity core to the business, including productivity aimed at reshaping critical business transformation focused functions 18% 42% 40% 1) Leading firms are the companies that demonstrate higher ROI on AI investments than average of respondents (~2.1x higher ROI) 7 July 2025 Source: HBR, BCG AI Radar, PWC Business Process Outsourcing, Forrester Insight-Driven BPO Service Providers © © Ca Capg pge em mi in ni i 2 20 02 25 5. . A All ll r ri ig ght hts s r re ese ser rve ved d | | 7 7”

Capgemini supports client Gen AI adoption and sees opportunity in Agentic AI for business process services.

“Capgemini is thriving in the AI/Gen AI wave, successfully supporting client adoption with over €900 million in Gen AI bookings in 2024 With the advent of Agentic AI, Business Process Services is the next growth Capgemini brings AI ambition to a vast array of industries, businesses, and customer experience opportunity capabilities. It excels in the strategic areas of vision, innovation, and delivers on change management The Forrester Wave: AI Services 7 July 2025 © Capgemini 2025. All rights reserved | 8”

Agentic AI enables Intelligent Operations for end-to-end business process transformation.

“Agentic AI creates a new paradigm in the Business Process Services (BPS) market and significant strategic value for clients Labor-driven Consulting-led & Tech-driven Efficiency focus Focus on end-to-end value Commitment on costs Commitment on business outcomes Intelligent Operations Agentic AI-enabled and outcome- Digital BPS based transformation Efficiency play from Digital platforms ▪ End-to-end business process redesign Traditional BPS & Automation Transactional cost arbitrage and ▪ Leverage AI, Gen AI, agentic AI tools and ▪ Efficiency gains from automation and Standardization hyper-automation at scale digital platforms ▪ Transaction-based & outcome-based ▪ Outsourcing & Offshoring labor cost ▪ Introduction of non-FTE based pricing pricing arbitrage ▪ FTE-based pricing 7 July 2025 © Capgemini 2025. All rights reserved | 9”

Intelligent Operations use AI agents to hyper-automate processes and augment humans.

“Intelligent Operations require a comprehensive set of Business & Technology transformative capabilities Transform through Gen AI Build & Run Agentic Operations Business Process Mapping Automate processes with RPA/bots Eliminate, standardize, optimize Hyper-automate variable processes with Intelligent processes AI agents Operations Processes digital twin creation Augment Humans with Gen AI assistants End-to-end Business Process Maintain, orchestrate, monitor Transformation Ready-to-use data Data, AI agents, Gen AI & bots AI / Human hybrid organization & Gen AI Human operations change management Data Foundations Data governance, management, platform Digital platform Digital solution, security, privacy 7 July 2025 © Capgemini 2025. All rights reserved | 10”

Capabilities include RPA, Gen AI and Agentic AI for business process transformation.

“A unique combination to serve our ambition to become a leading AI-powered Business & Technology transformation partner Unique set of capabilities enabling E2E Business Process Transformation coverage Data & AI expertise and platforms Strategy & Transformation Sector expertise • Investments in innovation and talents • Business transformation consulting • Vertical-specific knowledge and platforms, • Strategic business and technology partner including Banking & Insurance, Travel, • Ecosystem of strategic partners • CxO advisory Healthcare and CPG • Industry-specific approach • Change management • Focused-investments on 10 industry verticals • RPA, AI/ML, Gen AI, Agentic AI • Data management Horizontal processes expertise Delivery network capabilities • Governance and security • Scale and expertise • Finance & Accounting • Geographically diversified • Procurement & Supply Chain • Human Resources • Marketing • Research & Analytics 7 July 2025 © Capgemini 2025. All rights reserved | 15”

Acquisition creates leader in Intelligent Operations using Agentic AI for business processes.

“Creation of a leader in Intelligent Operations to capture enterprise investment in Agentic AI to transform their end-to-end business processes”

Acquisition combines capabilities to address Agentic AI opportunity in digital BPS.

“Acquisition of a leading player in Digital BPS (Business Process Services) to combine capabilities and scale to address the strategic opportunity driven by Agentic AI”

Capgemini acquires WNS to create leader in Agentic AI-powered Intelligent Operations.

““Enterprises are rapidly adopting Generative AI and Agentic AI to transform their operations end-to-end. Business Process Services will be the showcase for Agentic AI. Capgemini’s acquisition of WNS will provide the Group with the scale and vertical sector expertise to capture that rapidly emerging strategic opportunity created by the paradigm shift from traditional BPS to Agentic AI-powered Intelligent Operations,” comments Aiman Ezzat, Chief Executive Officer of Capgemini. “Together we will create a leader in Intelligent Operations, uniquely positioned to support organizations in their AI-powered business process transformation, blending the critical capabilities needed from consulting, technology and platforms to deep process and industry expertise. This will address the client needs for Agentic AI-driven process transformation to deliver efficiency and agility through hyper-automation while achieving superior business outcomes.”

WNS CEO discusses combining domain expertise with Capgemini Gen AI and Agentic AI capabilities for client operations.

““As a recognized leader in the Digital Business Process Services space, we see the next wave of transformation being driven by intelligent, domain-centric operations that unlock strategic value for our clients. Organizations that have already digitized are now seeking to reimagine their operating models by embedding AI at the core—shifting from automation to autonomy,” said Keshav R. Murugesh, Chief Executive Officer of WNS. “By combining our deep domain and process expertise with Capgemini’s global reach, cutting-edge Gen AI and Agentic AI capabilities, a robust partner ecosystem, and advanced technology platforms, we are creating a powerful proposition that accelerates enterprise reinvention. WNS’ complementary portfolio of horizontal and industry-specific solutions will significantly enhance Capgemini’s rapidly growing Business Services footprint, enabling next-generation, data-driven operations across sectors. Just as importantly, our shared values, cultural alignment, and complementary client relationships ensure a seamless integration—unlocking exciting opportunities for innovation, co-creation, and growth across all stakeholder groups.””

WNS states Agentic AI creates paradigm shift and strategic opportunity in intelligent operations.

“Intelligent Operations—Agentic AI creates a paradigm shift that opens a strategic opportunity”

WNS describes demand for Intelligent Operations using Gen AI and Agentic AI to redesign business processes.

“The largest opportunity for global organizations to create value with Gen AI and Agentic AI lies in the fundamental redesign of their operations and business processes. It will attract a significant share of their AI investments as they seek to become AI-powered companies to lead their market. This is creating demand for a new type of business process services: Intelligent Operations.”

WNS notes industry shift toward Gen AI and Agentic AI technologies.

“The global digital transformation landscape is undergoing a fundamental shift, shaped by evolving customer expectations, macroeconomic volatility, regulatory complexity, and the rapid acceleration of next-generation technologies such as AI, Gen AI, Agentic AI, cloud, and automation. Businesses across industries are reimagining their operating models to become more resilient, responsive, and future-ready—placing greater emphasis on data-led decision-making, technology-driven agility, and value-centric partnerships.”

WNS DesAIgn Hub offers prototyping and deployment of Gen AI and Agentic AI solutions.

“Our WNS DesAIgn Hub network in New York, London, and Pune offers immersive, co-innovation environments where clients can prototype, test, and deploy solutions using emerging technologies like Gen AI and Agentic AI. This capability fosters rapid experimentation and solutioning tailored to business strategy.”

WNS delivers services integrating domain expertise with Generative and Agentic AI.

“WNS is a digital-led business transformation and services company delivering data-to-decisions capabilities at scale. We partner with global enterprises to unlock value by integrating deep domain expertise with digital technologies, analytics, AI—including Generative and Agentic AI—and an agile, outcomes-focused execution model.”

WNS is scaling enterprise-wide adoption of Gen AI and Agentic AI.

“Expanding Digital and AI-led Capabilities: We are building industry-specific digital assets and solutions, including the WNS Malkom platform and the EXPIRIUS customer experience suite, and scaling enterprise-wide adoption of Gen AI and Agentic AI. Co-creation with clients, AI talent development in partnership with academic institutions, and investments in next-gen technologies are central to this effort;”

WNS EXPIRIUS is its proprietary Gen AI- and Agentic AI-powered CX framework.

“We deliver digital-first CX solutions across the interaction lifecycle by blending AI-powered automation, domain expertise, and human-assisted design. Our services are built around WNS EXPIRIUS, our proprietary Gen AI- and Agentic AI-powered CX framework.”

WNS integrates generative and agentic AI into offerings, service delivery and internal operations.

“AI and other emerging technologies are significantly shaping client expectations and transforming the competitive landscape in our industry. Our ability to adapt and remain competitive in this space is crucial to our financial success. We are increasingly integrating AI technologies such as generative AI and autonomous agentic AI into our offerings, how we deliver services to clients, and our internal operations. We are also developing new AI-based solutions and continue to make significant investments in these technologies, which will require ongoing development and operational expenses.”