Yum China uses AI-enabled tools like Super Brain for store efficiency and plans agentic AI for monitoring and staffing.
“Our restaurant management structure varies among our restaurant brands and restaurant size. Generally, each restaurant that we operate is overseen by a management team led by a restaurant general manager, or RGM, together with one or more assistant managers. RGMs are skilled and highly trained, with most having a college-level education. We have also introduced a shared management model, Mega RGM, by using AI-enabled digital tools to improve store efficiency and empower our capable restaurant managers to oversee multiple stores without compromising quality, including tools that help analyze and forecast transaction volume so that we can improve labor scheduling and inventory management. For example, the “Super Brain,” an end-to-end AI-enabled system, integrates data from store operations and aids the decision making of restaurant general managers. Moreover, we plan to further empower our restaurant teams through agentic AI, helping them closely monitor the real-time ordering and operational procedures of the restaurants and make timely staffing adjustments, which is expected to substantially improve in-store management, delivery operations and customer service. We also continued to simplify, centralize, and automate key processes over the past few years to improve operational efficiency. In 2025, we consolidated resources to build a centralized recruitment and training platform as well as a one-stop RGM service center to ease the burdens on our RGMs and allow them to focus on”